Technical Services Engineer

PTC; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Onshape by PTC in London is seeking a Technical Services Engineer to support sales through product demonstrations and technical discussions, leveraging CAD, PDM, PLM, CAM, and FEA.

The role works with sales and customer success to acquire new customers and grow existing accounts, with hybrid working in London and a focus on clear communication and problem-solving.

Qualifications

• Experience with engineering software such as CAD, PDM, PLM, CAM, or FEA.
• 1-4 years of experience in engineering, application engineering, technical pre-sales, or engineering software environment.

Responsibilities

• Develop and maintain knowledge of the Onshape product portfolio.
• Support the sales team by delivering product demonstrations and assisting with technical evaluations.
• Respond to technical questions from customers and prospects during the sales process.
• Assist in creating technical content and supporting materials for customer-facing and marketing activities.
• Gather customer feedback and share product enhancement suggestions with the development team.
• Stay current on industry trends, product updates, and relevant engineering technologies.
• Collaborate effectively with internal teams to ensure a positive customer experience.

Skills

CAD

PDM

PLM

CAM

FEA

Education

Bachelor's degree in Mechanical Engineering

Job description

Technical Services Engineer

Location: London, England (Hybrid)

Onshape by PTC is the world's first and most widely adopted cloud-native CAD and PDM platform for professional mechanical design engineers. Recognized by Engineering.com as the fastest-growing CAD system, Onshape offers an exciting opportunity to help expand its presence among Europe's leading manufacturing organizations.

Role Overview

We are looking for a motivated and technically skilled professional to join the Onshape Technical Services team. The ideal candidate will have strong communication skills and experience supporting sales opportunities through product demonstrations and technical discussions.

In this role, you will work closely with the sales team to support new customer acquisition and contribute to the growth of existing accounts in collaboration with the Customer Success team. A solid understanding of engineering applications such as CAD, PDM, PLM, CAM, and FEA is important, along with the ability to communicate the value of Onshape's solutions to prospects and customers. This is an excellent opportunity to help organizations modernize their product development processes with a leading cloud-native platform.

Key Responsibilities

• Develop and maintain a strong working knowledge of the Onshape product portfolio.
• Support the sales team by delivering product demonstrations and assisting with technical evaluations.
• Respond to technical questions from customers and prospects throughout the sales process.
• Assist in creating technical content and supporting materials for customer-facing and marketing activities.
• Gather customer feedback and share product enhancement suggestions with the development team.
• Stay current on industry trends, product updates, and relevant engineering technologies.
• Collaborate effectively with internal teams to ensure a positive customer experience.

Required Skills and Experience

• Experience working with engineering software such as CAD, PDM, PLM, CAM, or FEA.
• Experience delivering product demonstrations or providing technical support in a customer-facing environment.
• Strong problem-solving skills and the ability to explain technical concepts clearly to different audiences.
• Fluency in English with excellent verbal and written communication skills. Additional European languages are a plus.
• Bachelor's degree in Mechanical Engineering or a related technical field, or equivalent practical experience.
• 1-4 years of experience in an engineering, application engineering, technical pre-sales, or engineering software environment.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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