Technical Services and Warranty - Placement Year

BMW Group UK; Farnborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days holiday (pro rata)

Pension

On-site restaurant

Advantages scheme

Job summary

BMW Group UK is offering a Placement Year in the Technical Services and Warranty team at Farnborough. You will join the Technical Campaigns group, support Aftersales, and gain hands-on experience across data tools, communication with Retailers, and cross-department collaboration.

The role focuses on analysing recall data, supporting templates, developing a VIN lookup tool, and contributing to AI-based efficiency improvements.

Qualifications

• Pursuing a bachelor's degree with at least a 2:2 and returning to studies after the placement.
• Strong MS Office skills, especially Excel and PowerPoint.
• Interest in automotive industry and premium brand environment.
• Excellent organisation and budgeting skills with attention to detail.
• Creative, analytical and strategic thinking.

Responsibilities

• Analyse outstanding recall data to locate vehicles with incorrect registered keeper details and monitor completion rates using BMW data tools.
• Assist with customer mailing templates and generate batches of letters for recalls and technical actions; administer XCC system and compile campaign reports.
• Develop and support a recall VIN lookup tool and compile monthly recall and campaign completion rate reports.
• Publish bulletins and documents to Retailer HUB; liaise with Retailers to improve recall completion rates.
• Communicate with Parts, Customer Services and Aftersales teams; support Technical Campaigns and Special Processes.
• Monitor quality issues by reviewing forums and social media; organise regional meetings and record minutes.
• Develop and implement AI-based solutions to improve efficiency and reporting.

Skills

MS Excel

PowerPoint

Analytical thinking

Budget planning

Attention to detail

Education

Bachelor’s degree in progress

Job description

Technical Services and Warranty - Placement Year

START WITH WHAT MATTERS TO YOU.

We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. Thats why our experts treat you as part of the team from day one, encourage you to bring your own ideas to the table - and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

BMW UK National Sales Centre (NSC), Farnborough - Technical Services and Warranty - Placement (July 2027)

The successful candidate will predominantly work within the Technical Campaigns team, providing support to all different areas within Aftersales, and also to our Retailer network. The position provides the opportunity to collaborate with all areas and gain a holistic understanding of the department and its role with the company.

What awaits you?

• Analyse outstanding recall customer data to locate vehicles with incorrect registered keeper details and monitor completion rates of technical actions using BMW data tools.
• Assist with customer mailing templates and generate batches of letters for recalls and technical actions; administer XCC system for in-car and app messaging and compile campaign effectiveness reports.
• Develop and support a recall VIN lookup tool for technical actions; compile monthly recall and campaign completion rate reports.
• Publish bulletins and documents to Retailer HUB, BMW UK's information supply platform for the Retailer network; liaise with individual Retailers to improve completion rates of low-volume recalls.
• Communicate with other departments (Parts, Customer Services, Aftersales regional teams) and interact with regional teams to support Technical Campaigns and Special Processes.
• Monitor quality issues and trends by reviewing internet forums and social media; organize regional/team meetings and communicate minutes.
• Develop and implement AI-based solutions to support existing systems, improving operational efficiency and reporting capabilities.

What should you bring along?

• Studying towards a bachelor's degree and on track to achieve at least a 2:2.
• Excellent knowledge of MS Office products, especially Excel and PowerPoint.
• Passion for the automotive industry and understanding of working in a premium brand environment.
• Excellent organisation / management and budget planning skills, with outstanding attention to detail.
• The ability to think creatively, analytically, and strategically.

What can you look forward to?

• Great Pay - A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance - Enjoy a supportive working environment that promotes wellbeing, flexibility and sustainable success.
• Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Closing date for applications: Sunday 18th October 2026.