Technical ServiceNow Architect

Methods; Farnborough; On-site; GBP 85,000 - 125,000; Full time

Benefits offered by this job

LinkedIn Learning access

Employee assistance programme (EAP) 24

Office social events & volunteering

25 days annual leave + bank holidays +

Job summary

Methods is seeking an experienced Technical ServiceNow Architect to lead design, architecture and delivery of a large-scale transformation programme in a highly secure environment. The role focuses on end-to-end architectural governance for on-premise ServiceNow deployments and migrations, working with senior stakeholders.

Candidates should have hands-on architecture experience in regulated environments, demonstrable ServiceNow migration delivery, and strong knowledge of ITSM/ITOM/CMDB.

Qualifications

• Experience as Technical Architect/Solution Architect in ServiceNow environments.
• Delivery of complex ServiceNow migrations, including on-premise deployments.
• Strong knowledge of ITSM, ITOM, CMDB and integrations.

Responsibilities

• Lead end-to-end technical architecture for ServiceNow migration programme.
• Define the technical roadmap and architecture strategy.
• Design scalable, secure, and supportable ServiceNow solutions.
• Provide governance across configurations, data migration, and infrastructure.
• Lead technical discovery with stakeholders and produce high/low level designs.
• Define migration strategies to minimise disruption while moving from on-premise.
• Ensure security/compliance alignment within a secure environment.
• Review designs and act as senior technical authority for architecture decisions.
• Collaborate with programme managers, infra teams, and suppliers.
• Identify risks and mitigation strategies throughout the programme.
• Support testing, deployment, and transition activities.

Skills

Technical architecture

Stakeholder mgmt

Security & compliance

Migration strategy

ServiceNow ITSM/ITOM/CMDB

Governance

Cloud/hybrid infrastructure

Regulated environments

Education

ServiceNow certifications (CTA CMA CSA CAD CIS)

TOGAF or equivalent architecture cert

Tools

ServiceNow platform

Job description

We are seeking an experienced Technical ServiceNow Architect to play a key role in the design, architecture, and delivery of a large-scale ServiceNow transformation programme within a highly secure environment. This position will be responsible for leading the technical architecture and migration strategy for a complex on-premise ServiceNow deployment, ensuring scalable, secure, and resilient solutions that align with both business and operational requirements. Working closely with senior stakeholders, technical teams, and project leadership, you will provide architectural governance throughout the full project lifecycle. This role requires a hands-on technical architect who is comfortable operating in highly regulated environments and has previous experience delivering complex ServiceNow implementations and migration projects.

Key Responsibilities

• Lead the end-to-end technical architecture for a ServiceNow migration programme.
• Define and maintain the overall ServiceNow technical roadmap and architecture strategy.
• Design scalable, secure, and supportable ServiceNow solutions in line with best practice.
• Provide architectural oversight across platform configuration, integrations, data migration, and infrastructure components.
• Lead technical discovery workshops with business and technology stakeholders.
• Produce high and low-level architectural designs, technical specifications, and governance documentation.
• Define migration strategies for transitioning from existing on-premise environments while minimising operational disruption.
• Ensure alignment with security, compliance, and government standards within a secure environment.
• Review and approve technical designs produced by development and engineering teams.
• Act as the senior technical authority for ServiceNow architecture decisions and platform governance.
• Collaborate with programme managers, technical leads, infrastructure teams, and third-party suppliers to ensure successful delivery.
• Identify technical risks and provide mitigation strategies throughout the programme lifecycle.
• Support testing, deployment, and transition activities to ensure a successful implementation.
• Proven experience operating as a Technical Architect or Solution Architect within ServiceNow environments.
• Demonstrable experience leading ServiceNow migration projects, ideally involving on-premise deployments.
• Strong understanding of ServiceNow platform architecture, integrations, workflows, CMDB, ITSM, ITOM, and associated modules.
• Experience designing and delivering enterprise-scale ServiceNow solutions within complex organisations.
• Strong knowledge of infrastructure, networking, cloud, and hybrid technology environments.
• Experience working within defence, government, national security, or other highly regulated sectors.
• Excellent stakeholder management and communication skills, with the ability to engage at both technical and executive levels.
• Strong understanding of architectural governance, design assurance, and best practice frameworks.
• Experience producing architecture artefacts including HLDs, LLDs, solution designs, and technical documentation.
• Ability to lead technical teams and influence architectural direction across large programmes.

Candidates should hold one or more of the following ServiceNow certifications:

• ServiceNow Certified Technical Architect (CTA) - highly desirable.
• ServiceNow Certified Master Architect (CMA).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
• TOGAF or equivalent architecture certification desirable.

• 5 days per week onsite due to the secure nature of the programme.
• Active DV clearance preferred.
• Active SC clearance holders willing to undergo DV clearance will be considered.
• Opportunity to work on a high-profile, business-critical transformation programme within a secure environment.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Benefits

• Development - access to LinkedIn Learning, a management development programme, and training
• Wellness - 24/7 confidential employee assistance programme
• Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
• Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation