ServiceNow Technical Architect

UP3; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working 2-3 days in the office

£250 home office allowance

Bupa health insurance

25 days holiday

Death-in-Service Life Insurance

Sports and Social Club

Job summary

UP3 is a dedicated ServiceNow Managed Service provider and Elite Partner, founded in 2016. We seek a ServiceNow Architect who can act as a trusted advisor on technical strategy, governance and best practices, while mentoring development teams and delivering high‑standards engagements for customers.

You will join a London‑based, hybrid team, collaborating across business functions, supporting proposals, demonstrations and enterprise solutions on the ServiceNow platform.

Qualifications

• Experience as an architect on ServiceNow projects
• Ability to design complex solutions on the ServiceNow platform
• Knowledge of configuring multiple ServiceNow applications across the platform
• Support sales with proposals, estimates and demos
• Create content such as blogs/case studies to support marketing
• Deep understanding of platform architecture, features and integrations
• Strong client-facing communication across all levels
• Coaching and mentoring of teams
• Decision-making and prioritisation skills
• Excellent written and verbal communication

Responsibilities

• Provide functional and technical skills to document and configure customer requirements
• Ensure delivered solutions adhere to coding and design standards
• Devise and scope solutions to customer requirements
• Share knowledge and mentor colleagues
• Work with engagement managers to deliver in an agile methodology
• Report and manage technical issues causing project delays
• continually develop skills and knowledge
• Provide detailed technical consultancy on the ServiceNow ecosystem
• Become a subject matter expert across ServiceNow areas
• Coach and mentor others based on expertise
• Stay up to date on latest ServiceNow features and apps
• Act as a technical lead on projects and engagements
• Promote efficient, value‑driven work practices

Skills

ServiceNow architect experience

Client-facing delivery

Solution design

Platform integrations

ServiceNow certifications

Communication and mentoring

Tools

ServiceNow platform

Job description

UP3 is a dedicated ServiceNow Managed Service provider and Elite Partner, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. Due to our continued growth, we are on the lookout for a ServiceNow Architect, a person who knows the platform inside out. You will be an expert and trusted advisor both internally and to our customers on technical strategy, governance, and best practices and bring not only technical expertise, but proven consultancy and professional services experience. Collaborating across all business functions, providing technical and thought leadership and mentoring our development teams is central to the role. Ensuring you stay current with the latest ServiceNow capabilities and technology and be a central point of reference on them is key.

The role

This would suite someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning. They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions. Using their knowledge of the ServiceNow platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer. Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it. Best practice and standards will be at the center of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others.

We stand by our values and when we're looking for the best of the best to join us, we look for people who share these values too.

• No-one is above making the tea or watering the plants.
• Do the right thing by the customer. Always.
• No room for egos, politics or gossip.
• We're a team. Take pride in sharing what you know.
• If you see something that needs doing, roll up your sleeves and get it done.
• Remember, at some point, you did something for the first time.

Required skills and experience:

• Experience of performing an architect role at a project level within the ServiceNow eco-system
• Designed and documented complex solutions at a detailed level
• Knowledge of configuring multiple ServiceNow applications across the platform
• Supported sales in contributing to proposals, estimations, and demonstrations
• Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies
• Possess a detailed understanding of platform architecture, features, and capabilities, including integrations
• Client-facing and confident in being able to understand and articulate technical requirements
• Coaching and mentoring
• Decision-making and prioritisation
• Excellent communication skills at all levels
• Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas

Responsibilities (not limited to):

• Provide functional and technical skills to document and configure customer requirements
• Ensure the work and solutions delivered adheres to the relevant coding and design standards
• Devise and scope solutions to customer requirements
• Share feedback and knowledge with colleagues
• Work closely with engagement managers to deliver in an agile methodology
• Report and manage technical issues which may cause delays to the project
• Continually develop skills and knowledge
• Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system
• Become a Subject Matter Expert in multiple areas of the ServiceNow platform
• Coach and mentor others based on your areas of expertise
• Stay up to date on the latest ServiceNow features and applications
• Act as a Technical Lead on projects and engagements
• Promote a smarter, not harder, working ethos

What's in it for you?

• Career development and progression - we invest in our people and actively promote from within.
• Work for an established, respected player. We've honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016.
• Amazing customers and a best-in-class solution.
• Best in class tech stack, tools and training. We're committed to providing all you need to be successful in this role
• London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Company benefits - highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Bupa health insurance and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club - recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt