TECHNICAL SERVICE SPECIALIST

Ariston Group; Brentwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ariston Group is seeking a Technical Service Specialist to enhance service excellence across their product range in the UK. This role involves training service partners, managing compliance, and supporting technical installations. Ideal candidates will have a strong technical background and effective communication skills.

Qualifications

• Excellent knowledge of all Ariston UK products.
• Ability to train and upskill service partners and installers.
• Experience in customer service and technical support.

Responsibilities

• Support management of Service Partners and installers across the South UK.
• Deliver training and technical support on Ariston products.
• Conduct compliance and safety audits.

Skills

Technical Knowledge

Training Skills

Problem Solving

Job description

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Parts & Service Department- Technical Service Specialist

Reports to- National Service Manager, UK & Ireland

Based- South

The Technical Service Specialist is expected to support the management of the Service Partners and installers across the South of the UK.

The core objective will be to support the National Service Manager in managing the compliance, performance and onboarding of Service Partners and installers.

Job responsibilities

• Achieve service excellence across Ariston UK Ltd product range through in-depth technical knowledge and awareness of all products.
• Partnering with Service Partner Engineers in delivering training and upskilling activities.
• Deliver onsite training to Service Partners and installers on installing, commissioning, servicing and repairing Ariston UK Ltd products.
• Attending technical escalation visits to resolve and customer complaints.
• Support National Service Manager with Service Partner compliance, ensuring all documentation and certification is up to date.
• Support National Service Manager with Service Partner Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Support with complex installation or commissioning activities, ensuring products are installed to manufacturer’s instructions.
• Support in attending emergency breakdown jobs, where there is no Service Partner availability.
• Support in technical escalations, due to continued product failure or on Group technical request.
• Carry out onsite safety and compliance audits and technical sales support to Area Sales Managers.
• Excellent knowledge of the product range across all Ariston UK brands.
• Any other reasonable tasks as assigned within the training area of responsibility.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing

• Industries

  Manufacturing

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