Technical Service Manager

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Service Manager to oversee the UK technical service team. In this pivotal role, you will be responsible for managing operations, coordinating service visits, and ensuring customer satisfaction. You'll liaise with sales teams to create accurate quotations and maintain service records. This position offers a unique opportunity to lead a dynamic team while fostering relationships with customers and third-party resources. If you're passionate about service excellence and team management, this role could be your next career step.

Qualifications

• Experience in managing technical service teams and operations.
• Strong customer service and communication skills.

Responsibilities

• Create and review annual plans for technical service operations.
• Coordinate scheduling for on-site surveys and service visits.
• Maintain accurate records of service processes and tickets.

Skills

Team Management

Customer Liaison

Scheduling

Quotation Creation

Inventory Management

Education

Bachelor's Degree

Relevant Certifications

Job description

Social network you want to login/join with:

• Create and review annual plan for technical service team operations.

• Overall responsibility for the effective operation of the UK technical service team, act as primary point of contact for customer’s service requests and reporting back to HQ.

• Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources.

• Coordinate with sales team to create quotations for installation & service activity.

• Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly.

• Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team.

• Maintain accurate records of RMA processes and ensure smooth running of the repair team.

• Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks.

• Maintain the database of service records and tickets.

• Create and coordinate regular training sessions for external partners.

• Recruit and train additional service team members when required.

• Manage and maintain good relations with 3rd party resources