Technical Service Advisor - Birtley

Ford & Slater Norwich; Chester-le-Street; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary up to £30,000

DAF Academy Training

22–25 days holiday with service

Pension

Job summary

Ford and Slater are seeking a Technical Service Advisor at our Birtley depot near Chester-le-Street. You will manage service bookings, prepare job cards and invoices, and keep customers updated on costs and progress in a busy workshop.

The role runs 45 hours per week, Monday to Friday, 9am–6:30pm, with one in three Saturdays. We offer a salary up to £30,000, DAF Academy training, holiday entitlement rising with service, and clear progression opportunities.

Qualifications

• You have customer-focused mindset with excellent communication skills.
• PC literacy with knowledge of a DMS system is advantageous.
• Experience in the commercial vehicle or motor trade is preferred.

Responsibilities

• Manage service bookings on a day-to-day basis and keep workshop loading efficient.
• Prepare job cards and raise invoices; provide clear cost progress updates to customers.
• Complete service estimates accurately and promptly; obtain necessary authorisations.

Skills

Communication skills

Customer focus

PC literate

Full UK driving licence

Tools

DMS system

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.

As a Technical Service Advisor, we can offer you:

• A salary of up to £30,000 (depending on your Technical Service Advisor experience)
• DAF Academy Technical Service Advisor Training
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Technical Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
• Or have a passion for trucks and know your truck / trailer parts.
• Knowledge of vehicle repair scheduling preferred but not essential.
• A customer focused individual with excellent communication skills.
• The ability to multitask and work well under pressure.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence.

The Technical Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: 45 hours per week, Monday to Friday, 9am – 6:30pm.

Plus 1 in 3 Saturday morning’s.

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Address Birtley,
Chester-le-Street,
Tyne and Wear,
DH3 2SP