Technical Sales Support Manager

IMI Climate Control; Blackburn; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global engineering company seeks a Technical Sales Support Manager to enhance their business impact. This key role involves providing technical support for heating systems, collaborating with various stakeholders, and leading a team, all while adhering to high quality and safety standards. The successful candidate will leverage technical expertise to drive product improvements and deliver exceptional customer service in a vibrant workplace.

Benefits

Healthcare plan

Company pension scheme

Vocational training opportunities

Qualifications

• Certified electrician with strong skills in plumbing and heating systems.
• Solid understanding of thermodynamic principles.
• Experience in managing wiring and plumbing integration.
• Familiarity with HVAC software.

Responsibilities

• Provide multi-channel technical support for diagnosing and resolving heating system issues.
• Collaborate with engineers and project managers for HVAC system integration.
• Lead the Technical Support Advisor team and manage performance.

Skills

Troubleshooting

Customer Relationship Management

Communication

Education

NVQ/SVQ in Plumbing, Heating, and Ventilation

City & Guilds certification

ASHRAE professional credentials

Tools

HVAC design and diagnostic software

Job description

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IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation - we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

Heatmiser is founded on unmatched product quality and support. In alignment with our ambitious growth plans, we are seeking a Technical Sales Support Manager to help accelerate our business.

This role will also strengthen a key area that sets us apart, Technical Support. You will drive product and feature enhancements by collaborating closely with internal stakeholders and effectively representing the voice of the customer.

As a Heatmiser employee, you will be expected to work in accordance with IMI values and adhere to local health, safety, and environmental (HSE) policies, as well as Quality standards, to ensure we maintain the highest standards at all times.

Work Environment: This position will be on-site at our Blackburn, UK facility.

Key Responsibilities

• Provide multi-channel technical support (phone, email, chat) for diagnosing, troubleshooting, and resolving issues related to residential heating systems, including electrical malfunctions
• Support installation, inspection, testing, and maintenance of HVAC systems, ensuring compliance with safety and building codes
• Collaborate with engineers, architects, and project managers to integrate HVAC systems into building designs and provide technical documentation
• Deliver exceptional post-sale customer service, resolving complex technical issues and managing customer expectations with strong problem-solving skills
• Develop and deliver technical training for customers, including course content creation and product demonstrations for both novice and expert users
• Stay current with product updates and provide technical specifications, compatibility information, and alternative solutions to support customers and sales teams
• Lead and manage the Technical Support Advisor team, including onboarding, coaching, performance monitoring, and fostering a culture of continuous improvement
• Contribute to business growth by supporting sales with commercially viable solutions and collaborating cross-functionally to enhance products and services
  
  

Critical Competencies For Success

• Technical Expertise: Certified electrician with a strong understanding of plumbing and heating systems, capable of adapting Heatmiser controls to meet regulatory standards
• Thermodynamics Knowledge: Solid grasp of thermodynamic principles for effective troubleshooting of heating systems
• Electrical & Plumbing Systems: Proficient in managing wiring, controls, and plumbing integration for HVAC systems
• HVAC Software Proficiency: Familiarity with HVAC design and diagnostic software tools
• Troubleshooting & Problem Solving: Strong ability to diagnose and resolve technical issues efficiently and independently
• Customer Relationship Management: Skilled in building and maintaining strong relationships with clients and stakeholders
• Communication Skills: Excellent verbal and written communication skills for clear, persuasive technical support and collaboration
• Certifications & Training: Holds relevant qualifications such as NVQ/SVQ in Plumbing, Heating, and Ventilation, City & Guilds certification, and professional credentials (e.g., ASHRAE) are highly valued
  
  

What We Offer

A competitive benefits package including a company pension scheme, healthcare plan, vocational training opportunities, and more.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties - At IMI, we are all personally committed to protecting our people, minimising our impact on the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes To This Job Description

IMI may amend this job description in whole or in part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale

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