Technical Sales Support

Emerson Ltd; Broughton; On-site; GBP 28,000 - 38,000; Full time

Job summary

Emerson is seeking a Technical Sales Support professional to join our Manchester-based team. You will provide expert technical assistance on Fluid Automation products to customers, sales reps, and partners, ensuring rapid, accurate responses and high customer satisfaction.

Key responsibilities include handling RFQs, tracking quotations, and collaborating across departments to resolve issues. Strong English communication, analytical skills, and teamwork are essential for success in this role.

Qualifications

• Bachelor's degree in engineering or engineering technology preferred.
• Excellent verbal and written communication skills in English.
• Experience in technical sales support or similar role preferred.
• Strong analytical and problem‑solving abilities; proactive attitude.

Responsibilities

• Handle technical enquiries for entire portfolio.
• Provide technical support and quotations (RFQ) to customers and sales representatives.
• Track quotations to customers on behalf of salespersons.
• Support customers with applications problems and recommend solutions; ensure timely closure.

Skills

Analytical skills

Problem solving

Communication skills

Fluent English

Attention to detail

Teamwork

Customer focus

Proactive

Can-do attitude

Education

Bachelor's degree in engineering or related field

Tools

Outlook

Microsoft Office

Job description

Technical Sales Support

2026-08-24T00:00:00

Location: Lancashire, Lancashire, GB, PR3 5JJ

Any

2026-11-22T15:06:50.28

hackajob is partnering directly with Emerson to hire for this role.

Description

Are you a technical professional or a recent graduate eager to develop your career in a dynamic, innovative-driven environment? We are waiting for you to join our Technical Sales Support position in Manchester. This role offers an opportunity to build your expertise and grow within a global organization.

You will provide the best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience by managing speedy and knowledgeable responses that solve their problems; applying Company policies.

Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve Customers' problems.

In This Role, Your Responsibilities Will Be:

• Handle technical enquiries for entire portfolio.
• Handle technical requests and quotations (RFQ).
• Track quotations to Customers, on behalf of Salespersons.
• Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction.
• Provide competitor product cross-references, as required.
• Generate leads for sales force through active listening and probing for customer requirements and opportunities.
• Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions.
• Detect non-conformities and report them; contributes to continuous improvement.
• On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing.
• Maintain and develop full knowledge of the product portfolio; keep updated on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products.
• Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System.

Who You Are:

You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.

For This Role, You Will Need:

• Details oriented, ability to work under time pressure and multi-task; good judgment skills.
• Strong analytical skills and problem-solving abilities; proactive.
• Good Customer sense; interest for Commercial role and environment.
• Cooperative; willingness to interact and work with others; team player.
• Excellent verbal and written communication skills. Fluent English.
• Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office.

Preferred Qualifications That Set You Apart:

• Preferably bachelor's degree in engineering, Mechanical, Electrical or Engineering technology.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefit plans to meet yours and your family's physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans, eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more.

Our culture offers flexible time off plans, including paid family leave (maternal, adoption, and paternal) and holiday leave.

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