Technical Sales Support

Emerson; Skelmersdale; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Paid family leave

Healthcare plans

Flexible time off

Job summary

Emerson is seeking a Technical Sales Support professional in Skelmersdale. This role involves providing technical support for Fluid Automation Products, managing customer inquiries, and generating leads through effective communication.

The ideal candidate will have strong analytical skills, be detail-oriented, and possess excellent verbal and written English communication skills. A bachelor’s degree in engineering is preferred. Emerson fosters a collaborative and inclusive workplace with a commitment to ongoing career development.

Qualifications

• Ability to work under time pressure and multitask.
• Strong analytical and problem-solving skills; proactive.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide technical support for Fluid Automation Products.
• Handle technical enquiries and quotations.
• Generate leads for the sales force based on customer interactions.
• Participate in trade shows and gather internal feedback.

Skills

Detail-oriented

Analytical skills

Problem-solving abilities

Excellent communication skills

Customer service orientation

Team player

Education

Bachelor’s degree in engineering (mechanical, electrical, or engineering technology)

Tools

Microsoft Outlook

Microsoft Office

Job description

Job Description

Are you a technical professional or a recent graduate eager to develop your career in a dynamic, innovative-driven environment? We are waiting for you to join our Technical Sales Support position in Manchester. This role offers an opportunity to build your expertise and grow within a global organization.

You will provide best technical support about Fluid Automation Products & Solutions to customers, sales representatives, business partners and intermediaries; guarantee a positive customer experience by delivering speedy and knowledgeable responses that solve their problems and applying company policies. Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve customer problems.

In This Role, Your Responsibilities Will Be:

• Handle technical enquiries for the entire portfolio.
• Handle technical requests and quotations (RFQ).
• Track quotations to customers on behalf of salespersons.
• Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions and ensure all customer requests are properly handled and closed to customer satisfaction.
• Provide competitor product cross-references, as required.
• Generate leads for the sales force through active listening and probing for customer requirements and opportunities.
• Provide internal feedback within the company regarding customer concerns, by gathering and analyzing a broad source of information collected through customer interactions.
• Detect non-conformities and report them; contribute to continuous improvement.
• On request, participate in trade shows for duty and surveys as requested by Sales & Marketing.
• Maintain and develop full knowledge of the product portfolio; keep updated on new products and portfolio evolution: product range evolutions, new product introductions, obsolescence, replacement products.
• Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System.

Who You Are:

You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.

For This Role, You Will Need:

• Detail-oriented, ability to work under time pressure and multitask, good judgment skills.
• Strong analytical skills and problem-solving abilities; proactive.
• Good customer sense; interest in a commercial role and environment.
• Cooperative; willingness to interact and work with others; team player.
• Excellent verbal and written communication skills. Fluent English.
• Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office.

Preferred Qualifications That Set You Apart:

• Preferably bachelor’s degree in engineering – mechanical, electrical or engineering technology.

Our Culture & Commitment to You:

At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together, are key to driving growth and delivering business results.

We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.