Technical Sales / Customer Support Engineer

Salem Area Chamber of Commerce; Long Lee; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Technical Sales / Customer Support Engineer to support their customers UK-wide. This full-time role involves preparing technical quotes, solving problems on-site, and ensuring proper operation of heating systems. The ideal candidate will have experience in sales or engineering within the heating industry and excellent communication skills. Competitive salary and benefits include a hybrid company car, health insurance, and an annual leave package.

Benefits

Hybrid Company Car

22 annual leave plus bank holidays

Contributory Pension Scheme

Health Insurance after one year

Training provided for skill gaps

Qualifications

• Significant experience in sales or engineering in the steam or heating industry.
• Proficient in MS Office and CRM systems.

Responsibilities

• Preparing quotations and answering technical questions for customers.
• Visiting sites to assess requirements and providing solutions.
• Assisting in day-to-day operations and training end users.

Skills

Communication

Negotiation

Problem Solving

Prioritization

Tools

MS Office

CRM systems

Job description

Technical Sales / Customer Support Engineer

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Technical Sales / Customer Support Engineer

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Technical Sales / Customer Support Engineer | Keighley | Full Time | Competitive Salary

Due to the expansion of our client's service department, they are currently recruiting for a Customer Support Sales Engineer to work UK-wide. Working as part of their team, you will be helping provide an excellent support service to customers.

In this position, you would be responsible to the Managing Director & Service Director and based at the head office in Keighley, although their customers' sites are UK-wide.

Are you the right person for the job?

• Significant experience working in a sales or engineering role within the steam or heating industry
• Exceptional communication skills, both written and verbal, with the ability to engage with both internal and external stakeholders at all levels
• An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload
• Proficient in MS Office packages, including Excel and Word, and CRM systems
• A full UK driving Licence is essential
  
  

What will your role look like?

• Receiving enquiries via phone and email, preparation of quotations, answering technical questions and visiting sites when required to assess and advise on specific site requirements.
• Technical assistance in the day-to-day operation of the business.
• Attending customers' sites to solve problems and breakdowns.
• Evaluating customer boiler requirements for interfacing with hire plant controls.
• Attending customer sites to ensure that the boiler and ancillary plant are running correctly, efficiently and safely, making adjustments or parts replacement as necessary (when fully conversant with the plant)
• Advising/training end users in correct boiler operating procedures where necessary
• Project work
  
  

Whilst some working away from home would be involved, we currently envisage this to be up to two days per week. This is very much an evolving role and will develop in line with skills and experience.

What can you expect in return?

• Competitive salary depending on experience
• Hybrid Company Car
• 22 annual leave plus bank holidays - rising with length of service
• Contributory Pension Scheme
• Health Insurance - after one year's service
• Training will be provided to cover any gaps in skill set and to cover our specific industry
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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