Technical Sales Coordinator

AI-Media; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career progression

Rewards platform discounts

Flexible holiday selection

Course catalogue access

Paid parental leave

Employee Assistance Program

Global recognition awards

Annual reviews

Inclusive, global team culture

London office near public transport

Opportunity to grow product suite

Job summary

AI-Media, a global leader in AI-powered accessibility and language solutions, is hiring a Technical Sales Coordinator to support the EMEA Technical Sales team and ensure outstanding customer experiences. Based in the UK, you will coordinate engagements across the region and assist with trade shows, on-site equipment, and customer events from our London office.

Travel will be required for trade shows and customer engagements.

Qualifications

• 2+ years of experience in technical sales support or a similar role.
• Ability to learn technical products quickly and explain concepts clearly.
• Strong communication, presentation and planning skills.

Responsibilities

• Provide operational, administrative and project coordination support to the EMEA Technical Sales team from pre-sales through implementation.
• Support discovery by gathering technical requirements and use cases; assist with product demonstrations.
• Coordinate Proofs of Concept (POCs) including equipment, licences, access and tests.
• Assist with proposals and RFP/RFI responses; manage demo equipment and logistics from London.
• Prepare equipment for POCs and sales; help with customer events and trade shows.

Skills

Technical sales support

Customer coordination

Communication skills

Organisation

Team collaboration

Technical demos

Tools

Encoders

Job description

AI-Media (ASX:AIM) is a global leader in language and accessibility technology. Founded in Australia in 2003, we’ve grown to become one of the largest providers of AI-powered captioning, transcription and translation solutions. Our solutions combine the best of automation and human expertise, powered by industry-leading technology.

We work across broadcast, government, education and corporate sectors to make content accessible, multilingual, and inclusive - reaching audiences everywhere.

At AI-Media, we value innovation, integrity, and excellence. We act with accountability, deliver quality and service, and are committed to fostering a workplace that is inclusive, diverse, and barrier-free. With teams across the US, UK, Canada, Australia, and Asia, we believe diversity drives success. If you require any adjustments to participate fully in our recruitment process, we’ll work with you to meet your needs.

Together, let’s make the world’s content accessible - to everyone.

About the Role

Are you ready to join a global, ASX-listed company shaping the future of AI-powered accessibility and language solutions? We’re looking for a Technical Sales Coordinator to support our EMEA Technical Sales team and help deliver outstanding customer experiences.

Based in the UK, you’ll support customer engagements and technical sales activities across the EMEA region, while coordinating equipment logistics from our London office. Travel will be required to support trade shows, configure equipment onsite at customer locations, attend customer events and assist with other customer-facing activities. Travel frequency will vary depending on business needs and scheduled engagements.

In this role, you’ll:

• Provide operational, administrative and project coordination support to the EMEA Technical Sales team, coordinating engagements from pre-sales through implementation, tracking actions and ensuring customer and internal deliverables stay on schedule.


• Support customer discovery by gathering and documenting technical requirements, use cases and existing technology environments. Support product demonstrations and presentations, with guidance from the Technical Sales team as needed, and capture customer feedback.


• Help coordinate Proofs of Concept (POCs), including equipment, encoders, licences, access, testing and customer communications. Assist with solution designs, technical workflows, diagrams and customer-facing documentation.


• Support technical proposals and RFP/RFI responses; manage demo equipment and hardware logistics from the London office; prepare equipment for POCs and sales; assist with initial customer and internal troubleshooting, escalating more complex issues when needed; and help set up and deliver customer events and trade shows.


• Support sales enablement through tailored technical outreach to prospective customers, partners and resellers. Research customer technology environments to help identify potential upsell, cross-sell and expansion opportunities, and share recurring requirements, technical challenges, feature requests and market trends with Product and Engineering.

You’ll bring:

• 2+ years of experience in technical sales support, customer coordination or a similar role, with the ability to learn technical products quickly


• Confidence learning technical products and explaining technical concepts clearly to different audiences


• Strong communication, presentation and planning skills


• A customer-first approach, taking ownership of requests and following through to resolution


• Highly organised, with the ability to prioritise competing tasks and meet deadlines


• Integrity, professionalism and sound judgement in all interactions


• Adaptability and a practical, solution-focused approach to resolving issues and escalating more complex technical problems when needed


• A collaborative mindset and the ability to build effective relationships across teams


• Clear written and verbal communication, with the ability to prepare technical documentation and deliver product demonstrations.


• Strong organisation and coordination skills, including tracking actions, managing competing priorities and keeping deliverables on schedule.


• Ability to support customer technical requirements, POCs, equipment and licensing coordination, and RFP/RFI responses.


• Familiarity with encoders, AV, broadcast, streaming or accessibility technology, and experience supporting technical demos, POCs or customer events.

What AI-Media Offers You

• Career progression based on talent, not tenure, with tailored Career Chats


• Access to a rewards platform offering retailer discounts, cashback, fitness and health resources, and more


• Flexible public holiday selection


• Access to our course catalogue


• Paid parental leave for eligible primary and secondary caregivers


• Employee Assistance Program (EAP)


• Quarterly and Annual Global Recognition Awards


• Annual reviews to recognise achievements


• A supportive, inclusive team culture within a global company


• A modern London office close to public transport


• The opportunity to help grow our product suite and deliver technology- and human-powered solutions to customers