Technical Sales Assistant

Essential Supplies UK Ltd; Torpoint; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking team as a Technical Sales Operative, where you'll blend sales with technical expertise. This role offers the chance to provide exceptional customer service while handling enquiries for portable power products. You'll work closely with the Technical Supervisor to ensure smooth order processing and client satisfaction. If you have a proactive attitude and enjoy building customer relationships, this is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• Experience in sales or technical sales, preferably in power products.
• Basic technical understanding of electrical or mechanical products.

Responsibilities

• Handle enquiries for portable power products and provide technical support.
• Promote standard solutions and assist in processing orders efficiently.

Skills

Communication Skills

Customer Service

Technical Sales

Order Processing

Microsoft Office

Tools

CRM/database management

Job description

We are seeking a motivated and customer-oriented Technical Sales Operative to join our growing technical department. This role involves handling enquiries for our standard range of portable power products, providing technical support, and working closely with the Technical Supervisor to process orders efficiently. You’ll play a key role in promoting standard solutions before progressing to custom quotes and will help ensure a smooth, professional experience for our customers from first contact through to order completion. This is a great opportunity for someone who enjoys combining sales with technical understanding in a supportive, forward-thinking team.

Person Specification

1. Strong communication skills, both written and verbal, with a confident and professional telephone manner.

2. Customer-focused approach with the ability to build and maintain positive relationships.

3. Highly organised with strong attention to detail and the ability to prioritise tasks effectively.

4. Proactive attitude with a willingness to take ownership of enquiries and drive them to resolution.

5. Collaborative team player with the ability to work effectively across departments.

6. Self-motivated with a flexible approach to changing priorities and workloads.

7. A positive, solution-oriented mindset, especially when handling customer complaints or complex enquiries.

8. Willingness to undertake ongoing training on technical products and compliance.

Key Skills & Experience

• Previous experience in a sales, customer service, or technical sales environment (preferably within a power products, engineering, or technical industry).
• Basic technical understanding of electrical or mechanical products, or willingness to undergo training.
• Experience with order processing systems and CRM/database management.
• Ability to interpret customer requirements and align them with standard product offerings before escalating to custom solutions.
• Experience or willingness to support business development through occasional site visits to key or new customers.
• Competence in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Understanding of or commitment to ISO9001 & ISO14001 processes and standards (desirable but not essential).
• Full UK driving licence (desirable, especially for on-site visits).

If you wish to apply, email your CV to [e-mail]