Technical Sales and Support Analyst II

SIG SAUER, Inc.; Exeter; On-site; GBP 68,000 - 90,000; Full time

Job summary

SIG SAUER, Inc. is seeking a Technical Sales & Support Analyst II to support Defense Sales by delivering expert technical responses for RFQs/RFPs and assisting customers with specifications.

Travel up to 75% domestically and internationally; responsibilities include training, demonstrations, and collaboration with QC, SWG, and regional teams to ensure product success.

Qualifications

• 2–4 years of hands-on weapons experience, usage, product training or design.
• Expert knowledge in SIG product offerings and their applications.
• Military experience preferred.
• Knowledgeable of competitor’s offerings.
• Excellent customer service skills.
• Ability to demonstrate belt-fed weapon systems and provide technical support, training and demonstrations.

Responsibilities

• Prepare all product samples for evaluation and demonstration; coordinate with QC and SWG for final approval and shipment.
• Plan and support VIP visits by providing technical support and demonstrations.
• Provide technical responses for RFQs/RFPs and support customer requests; ensure specs are met.
• Propose and analyze product configurations based on customer specifications.
• Provide training and demonstrations; lead Regional Directors and customers on SIG product usage.
• Provide expert technical advice to Sales force.
• Travel domestically and internationally at least 75% of the time.
• Engage in Continuous Improvement projects/tasks.
• Communicate problems and corrective actions to supervision.
• Participate in and sustain 5S Standards.
• Follow all Safety and ISO procedures.

Skills

Firearms knowledge

Customer service

Technical sales

Product demonstrations

VIP/client communication

Education

High School diploma or equivalent

Associates or Bachelors preferred

Tools

Microsoft Office

Oracle

Job description

New Hampshire based opportunity SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: www.sigsauer.com.

Technical Sales & Support Analyst II

Position Summary: The Technical Sales & Support Analyst II is responsible for driving the support for all Defense Sales groups by providing technical support and responses for RFQs/RFPs and supporting technical requests from customers all while ensuring customers’ technical specifications are met. This position requires 2-4 years of hands-on weapon experience, usage, product training and/or design, or demonstration. Expert knowledge in SIG product offerings and their applications required. The Technical Sales & Support Analyst II collaborates with Quality, Strategic Weapons Group, Defense Sales, visitors, and customers.

FLSA: Exempt

Job Duties And Responsibilities

• Prepare all product samples being sent from SIG for evaluation and demonstration; working with QC and Strategic Weapons Group during final inspection and prepare weapons after QC-SWG approval for shipment.
• With no supervision but support from an additional team member, plan and support VIP visits by providing technical support and demonstrations.
• Provide technical responses for RFQs/RFPs and support technical requests from customers all while ensuring customers’ technical specifications are met.
• Propose and analyze product configuration and recommend products based upon customer specifications.
• With no supervision but support from another team member, provide product training, demonstration, instruction to customers, and participate in technical evaluations. Lead and direct Regional Directors and customers on SIG SAUER product usage.
• Provide expert technical advice to Sales force.
• Travel domestically and internationally at least 75% of the time.
• Engage in and actively volunteer for Continuous Improvement projects/tasks.
• Communicate effectively to supervision regarding problems and corrective action.
• Participate in and sustain 5S Standards.
• Must follow all required Safety and ISO procedures.
• Miscellaneous duties as assigned.

Education/Experience & Skills

• High School diploma, Associates or Bachelors degree preferred, and 5 years of hands‑on weapons experience, usage, product training and/or design, or demonstration. Expert knowledge in SIG product offerings and their application required. Military experience preferred.
• Knowledgeable of competitor’s offerings.
• Excellent customer service skills/orientation.
• Must possess demonstrated hands‑on experience with belt‑fed weapon systems and the ability to provide technical support, training, and product demonstrations.
• Extensive firearms experience. Ability to demonstrate advanced shooting skills on demand in front of an audience.
• Extensive knowledge of NATO and Mil Standard testing procedures.
• Ability to present under pressure to VIP and large delegations.
• Ability to diagnose and perform on the spot repairs on all SIG platforms.
• Must be aware and respectful of foreign cultures.
• Proficient with Microsoft Office (Excel, PowerPoint, Word), Oracle experience preferred.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
• Must be flexible, a team player, and possess the ability to multi-task and re‑focus as needed.
• Self-starter able to initiate action without supervision.

Working Conditions

• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.