Technical Repair Engineer

centrica; Greater London; On-site; GBP 47,000 - 64,000; Full time

Benefits offered by this job

London weighting allowance

Job summary

British Gas is seeking Service & Repair engineers to join our team of experienced Gas Engineers. You will assist customers in their homes, deliver same-day service promises, and support a broad range of boilers and heating systems.

Base salary is £47,303 with up to £6,400 London weighting, and uncapped OTE; £64,400 including LWA is a realistic expectation through our field reward scheme. The role requires ACS qualifications, 3 years of fault finding experience, and strong customer-focus.

Qualifications

• Customer focus on delivering outstanding service on every visit.
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) or equivalent in plumbing/heating.
• 3 years of fault finding and diagnosis experience.
• Electrical knowledge for wiring and fault finding on S-plan, Y-plan and combi boilers.

Responsibilities

• Attend service visits and complex boiler breakdowns at customers’ homes.
• Represent British Gas and uphold the Service Promise during visits.
• Collaborate with managers and colleagues to resolve faults and ensure customer satisfaction.

Skills

Customer focus

ACS qualifications

Fault finding experience

Electrical knowledge

Education

ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) NVQ, C&G or equivalent in plumbing or heating

Job description

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your role:

We need Service & Repair engineers to join our team of experienced Gas Engineers, to ensure that our customers get the help they need, when they need it. You will play a pivotal part in our British Gas' Service Promise! of same day fix for our customers.

Base Salary is £47,303 plus up to 6.4k London weighting allowance (Dependent on area) with uncapped OTE - £64,400 (Including LWA) is a realistic expectation through our fantastic field reward scheme.

Being there for our customers is our priority. Whether attending an annual service visit or a complex breakdown you will be representing British Gas in the customer's home. You will have plenty of support from our managers, mentors, and engineer colleagues but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.

Here's what we're looking for:

• A natural dedicated focus on providing outstanding customer experience on every visit
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) NVQ, C&G or equivalent in plumbing or heating
• 3 year's qualified experience of fault finding and diagnosis
• Electrical knowledge, including wiring and fault finding on S-plan, Y-plan and combination systems and boilers

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.