Technical Project Manager

Glory Global; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days' holiday

Pension plan

Private medical insurance

Dental insurance

Job summary

Glory Global is seeking a Technical Project Manager to lead the delivery of business-critical customer projects, focusing on technical software delivery, integration, testing, and deployment of Glory hardware and software solutions. Role requires coordinating with customers, stakeholders and third-party suppliers throughout the project lifecycle.

You will manage requirements, governance, risks, and changes, and travel regularly to our Knutsford office to ensure successful outcomes.

Qualifications

• Degree-level qualification in Business, Engineering, Computer Science, Information Technology, or a related discipline is desirable but not essential.
• A recognised project management qualification such as PMI, AgilePM or Prince 2 is desirable but not essential.
• Strong understanding of software delivery and technical project environments is essential.
• Experience coordinating software development, integration, testing, and deployment activities.

Responsibilities

• Lead end-to-end delivery of customer projects within scope, time, and budget.
• Establish and maintain project plans, RAID logs and milestones.
• Apply governance frameworks to maintain control and transparency.
• Act as primary contact for customer Programme and Project Managers.
• Lead customer-facing meetings, technical workshops, reviews, and status updates.
• Oversee release planning, deployment activities, and post-release support.
• Coordinate software development, integration, testing, and deployment activities.

Skills

Project management

Stakeholder mgmt

SDLC knowledge

Risk management

Agile/Waterfall

Jira

Microsoft Project

Release management

Change control

Technical delivery

Education

Degree in Business/Engineering/CS (desirable)

Tools

Jira

Smartsheet

Microsoft Project

Excel

Job description

The Technical Project Manager is responsible for the successful planning, coordination, and delivery of business-critical customer projects, ensuring outcomes are achieved on time, within scope, and to the required quality standards.

This role focuses primarily on the technical delivery of software solutions, including software development, application customisation, systems integration, testing, release management, and change control. The Technical Project Manager will also lead the deployment and rollout of Glory hardware and software solutions.

Working closely with customers, internal stakeholders, and third-party suppliers, the role is responsible for defining project requirements, establishing governance, managing delivery risks, and maintaining transparency throughout the entire project lifecycle. Acting as the primary delivery lead, the Technical Project Manager ensures effective collaboration between business and technical teams to achieve successful customer outcomes. This role also requires regular travel to our Knutsford office.

Key Responsibilities

Project Delivery & Governance

• Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved.
• Establish and maintain project plans, RAID logs, resource requirements and delivery milestones.
• Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle.
• Act as the primary point of contact for customer Programme and Project Managers throughout project delivery.
• Lead customer-facing meetings, technical workshops, project reviews, and status presentations.

Technical Delivery

• Manage software development, system integration, and technical deployment activities.
• Capture, document, and manage business and technical requirements throughout the project lifecycle.
• Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed.
• Oversee release planning, release readiness, deployment activities, and post-release support.
• Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management.
• Define and manage testing strategies, test plans, acceptance criteria, and test execution activities.

Support pre-sales activities, including solution scoping, effort estimation, project planning assumptions, and responses to customer RFIs/RFPs.

Required Education, Skills, Knowledge & Expertise

Education:

• Degree-level qualification in Business, Engineering, Computer Science, Information Technology, or a related discipline is desirable but not essential.

Qualifications:

• A recognised project management qualification such as PMI, AgilePM or Prince 2 is desirable but not essential.
• Formal technical qualifications are not required; however, a strong understanding of software delivery and technical project environments is essential.
• Proven experience managing complex, customer-facing technical projects in a software, technology, or systems integration environment.
• Strong understanding of the Software Development Lifecycle (SDLC), release management, and change control processes.
• Experience coordinating software development, integration, testing, and deployment activities.
• Ability to understand high-level software architectures, system interfaces, integration dependencies, and technical risks.
• Strong requirements gathering and stakeholder management capabilities.
• Excellent risk, issue, and dependency management skills.
• Strong problem-solving and decision-making abilities, particularly in fast-paced delivery environments.
• Excellent communication, presentation, and facilitation skills.
• Ability to influence stakeholders and drive outcomes without direct line management authority.
• Experience using project management and planning tools such as Microsoft Project, Smartsheet, Jira, or similar.
• Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects and competing priorities simultaneously.
• Experience working with banking, retail, payments, or cash management/ATM solutions.
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
• Experience managing third-party vendors and global delivery teams.
• Understanding of IT service management and operational support processes.
• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts