Technical Programme Manager - Customer Fulfilment

Tesco; Welwyn Garden City; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus up to 20%

25 days holiday + personal day

Private medical insurance

Maternity & paternity leave

24/7 virtual GP and EAP

Job summary

Tesco is seeking a Technical Program Manager in the Customer Fulfilment domain to drive projects from ideation through launch across the UK, ROI and Central Europe. You will lead diverse teams and engage senior stakeholders across UX/UI, Product and Engineering to realise programme benefits.

Reporting to a Lead TPM, you will shape strategy, manage communications and training, and ensure a smooth transition to business-as-usual, while keeping customers and colleagues at the centre of change.

Qualifications

• Self-starter with the ability to work autonomously.
• Experience of defining and delivering Programs/Projects within a large organisation.
• Excellent communication skills (verbal, written and listening).

Responsibilities

• Drive, lead and deliver Projects and Programs within your remit.
• Define and deliver programme strategy aligned with the Programme Strategy, and assess viability/value.
• Develop and implement stakeholder engagement strategies; manage diverse stakeholders.
• Create persuasive communications and engagement materials and own programme communications.
• Represent the end user and support teams throughout the delivery and ensure transition to BAU.

Skills

Autonomous

Program management

Stakeholder management

Clear communication

MS Office

Job description

About the role

The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits. Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/ project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.

You will be responsible for

Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit. Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program. Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively. Program communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand. Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers. People-focused: Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

You will need

Essential Characteristic s/Skills/Quali fications:

• Self-starter with the ability to work autonomously
• Experience of defining and delivering Programs/Proje cts within a large organisation
• Experience of shaping programs with ambiguous scope and uncertain delivery approach
• Personal, relatable character, able to build relationships with a diverse set of stakeholders
• Excellent communication skills (verbal, written and listening)
• Good MS Office skills

Desirable Characteristic s/Skills/Quali fications:

• Ability to work with pace and ambiguity
• Skills and passion for people and coaching
• Background in the retail sector
• Project/Progra mme qualification e.g. APM/MSP

Whats in it for you?

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application,

And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.