Technical Program Manager - fh&b Planning Platform

Marks and Spencer plc (UK); City of Westminster; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension scheme

Induction program

Training programmes

Wellbeing support

Volunteer day

Job summary

Marks & Spencer plc (UK) seeks an experienced Programme Manager to lead complex, cross-functional technology programmes from planning through to successful delivery. You will shape roadmaps, coordinate multiple teams and align priorities with product and engineering partners while managing dependencies and risks.

The role requires data-driven reporting, clear stakeholder communication, and the ability to coach other programme managers to raise delivery excellence across large-scale initiatives.

Qualifications

• Experience leading complex technology programmes or large multi-team delivery initiatives.
• Experience delivering large-scale SaaS implementations, ideally in planning, merchandising or retail technology environments.
• Comfortable managing governance, dependencies, risks and stakeholder relationships across complex delivery landscapes.
• Able to use delivery data and insights to provide transparency, support decision-making and drive successful outcomes.

Responsibilities

• Lead the delivery of complex, cross-functional technology programmes, ensuring successful outcomes against agreed scope, milestones, timelines and budgets.
• Shape programme roadmaps and delivery plans, coordinating activity across multiple teams and aligning priorities with product and engineering partners.
• Manage programme dependencies, risks and issues, driving timely decisions and escalating where needed to keep delivery on track.
• Provide clear, data-led reporting on programme health, progress, financial performance and emerging risks to stakeholders.
• Develop delivery excellence by strengthening ways of working, supporting service transitions and coaching Technical Programme Managers where appropriate.
• You bring experience leading complex technology programmes or large-scale, multi-team delivery initiatives from planning through to implementation.
• Experience delivering large-scale SaaS implementations, ideally within planning, merchandising or retail technology environments.
• Comfortable managing governance, dependencies, risks and stakeholder relationships across complex delivery landscapes.
• Able to use delivery data and insights to provide transparency, support decision-making and drive successful outcomes.
• A strong communicator with excellent coaching and problem-solving skills, able to simplify complexity and build confidence across teams.

Skills

Leadership

Cross-functional

Stakeholder management

Data-driven reporting

Program management

Coaching

Communication

Problem solving

Tools

SaaS platforms

Job description

What you'll do

• Lead the delivery of complex, cross-functional technology programmes, ensuring successful outcomes against agreed scope, milestones, timelines and budgets.
• Shape programme roadmaps and delivery plans, coordinating activity across multiple teams and aligning priorities with product and engineering partners.
• Manage programme dependencies, risks and issues, driving timely decisions and escalating where needed to keep delivery on track.
• Provide clear, data-led reporting on programme health, progress, financial performance and emerging risks to stakeholders.
• Develop delivery excellence by strengthening ways of working, supporting service transitions and coaching Technical Programme Managers where appropriate.
• You bring experience leading complex technology programmes or large-scale, multi-team delivery initiatives from planning through to implementation.
• Experience delivering large-scale SaaS implementations, ideally within planning, merchandising or retail technology environments.
• Comfortable managing governance, dependencies, risks and stakeholder relationships across complex delivery landscapes.
• Able to use delivery data and insights to provide transparency, support decision-making and drive successful outcomes.
• A strong communicator with excellent coaching and problem-solving skills, able to simplify complexity and build confidence across teams.

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Print

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.