Senior Technical Program Manager - FH&B Planning Platform

Marks & Spencer Plc; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

20% colleague discount

Defined contribution pension

Life Assurance

Wellbeing support

Job summary

Marks & Spencer is seeking a Senior Technical Program Manager in London to drive the Fashion, Home & Beauty Planning Platform Program, delivering strategic technology initiatives across product, engineering and delivery teams.

You will focus on governance, delivery excellence, and scalable, secure outcomes, collaborating with business partners to enable growth and exceptional customer experiences.

Qualifications

• Experience leading large, multi‑team technology programmes from planning through to delivery.
• Proven track record delivering SaaS implementations in retail technology.
• Strong governance, risk, and stakeholder management skills.
• Ability to translate data into clear insights for decision making.

Responsibilities

• Lead the delivery of complex cross‑functional technology programmes with defined scope, milestones and budgets.
• Shape roadmaps and delivery plans, coordinating across product and engineering teams.
• Manage dependencies and risks, escalating to keep delivery on track.
• Provide data‑led reporting on health, progress and financial performance.
• Develop delivery excellence and coach other Technical Programme Managers.

Skills

Delivery leadership

SaaS delivery

Stakeholder management

Cross-functional leadership

Data-driven reporting

Job description

As a Senior Technical Program Manager within Digital & Technology, you'll play a pivotal role in delivering the Fashion, Home & Beauty Planning Platform Program, one of the most strategic transformation programs at M&S.

You’ll help modernise the tools and capabilities that support business growth, working at the heart of a large-scale technology and business change initiative. Working across product, engineering and delivery teams, you'll lead the successful execution of complex programmes, managing dependencies, driving delivery excellence and ensuring secure, scalable and future‑ready outcomes.

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.


• Competitive holiday entitlement with the potential to buy extra holiday days!


• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.


• A generous Defined Contribution Pension Scheme and Life Assurance.


• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.


• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.


• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.


• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.


• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you’ll do

• Lead the delivery of complex, cross‑functional technology programmes, ensuring successful outcomes against agreed scope, milestones, timelines and budgets.


• Shape programme roadmaps and delivery plans, coordinating activity across multiple teams and aligning priorities with product and engineering partners.


• Manage programme dependencies, risks and issues, driving timely decisions and escalating where needed to keep delivery on track.


• Provide clear, data‑led reporting on programme health, progress, financial performance and emerging risks to stakeholders.


• Develop delivery excellence by strengthening ways of working, supporting service transitions and coaching Technical Programme Managers where appropriate.

Who you are

• You bring experience leading complex technology programmes or large‑scale, multi‑team delivery initiatives from planning through to implementation.


• Experience delivering large‑scale SaaS implementations, ideally within planning, merchandising or retail technology environments.


• Comfortable managing governance, dependencies, risks and stakeholder relationships across complex delivery landscapes.


• Able to use delivery data and insights to provide transparency, support decision‑making and drive successful outcomes.


• A strong communicator with excellent coaching and problem‑solving skills, able to simplify complexity and build confidence across teams.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.