Technical Program Manager - Creative [208918]

Aquent; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading multinational technology company in Greater London seeks a Technical Program Manager to drive operational excellence and shape the automation roadmap. The role involves managing complex projects with cross-functional teams and ensuring effective communication across global locations. Ideal candidates will have strong experience in technical program management, a good grasp of AI/ML tools, and the ability to work autonomously in distributed teams.

Qualifications

• Strong experience in technical program management, engineering project management, or operations roles.
• Proven track record of successfully delivering complex projects involving 10+ person teams.
• Exceptional ability to translate between technical and creative disciplines.

Responsibilities

• Manage the end-to-end delivery of operations and design automation initiatives.
• Guide prioritization of automation initiatives by translating creative needs into technical requirements.
• Foster seamless communication and collaboration between technical and non-technical stakeholders.

Skills

Technical program management

AI/ML tools and platforms

Outstanding communication skills

Project tracking systems

Job description

What You’ll Do

• Drive Operational Excellence: Manage the end-to-end delivery of operations and design automation initiatives, serving as the primary intake coordinator for stakeholder requests and ensuring projects progress smoothly across distributed teams.
• Shape the Automation Roadmap: Guide the prioritization of automation initiatives by translating creative needs into technical requirements, identifying new opportunities, and balancing innovation with sustainable delivery.
• Facilitate Cross-Functional Collaboration: Act as a central coordination point, fostering seamless communication and collaboration between technical teams and non-technical stakeholders across various global locations.
• Champion Creative Workflows: Advocate for designer needs and creative workflows in technical planning, synthesizing pain points, and mapping them to innovative AI/ML solutions.
• Maintain Knowledge & Consistency: Establish and maintain a centralized team knowledge base, providing program‑level documentation, and supporting team onboarding for workflow consistency.
• Support Strategic Growth: Offer flexible capacity to assist with broader strategic operations, governance work, research synthesis, and evolving coordination needs.

Must‑Have Qualifications

• Strong experience in technical program management, engineering project management, or operations roles, with a focus on developer/designer tooling.
• Proven track record of successfully delivering complex, cross‑functional projects involving 10+ person teams and multiple concurrent workstreams.
• Strong understanding of AI/ML tools and platforms, including large language models (LLMs), retrieval‑augmented generation (RAG) systems, vector databases, prompt engineering, and API integration.
• Exceptional ability to translate between technical and creative disciplines, effectively communicating with engineers and collaborating with designers.
• Demonstrated capability to work autonomously and manage projects across distributed teams in multiple time zones.
• Proficiency with project tracking systems and workflow management tools.
• Outstanding communication skills, enabling effective presentations to leadership, workshops with designers, and documentation for distributed teams.

Nice‑to‑Have Qualifications

• Hands‑on experience with design tools or creative production workflows.
• Experience building or managing internal tools, understanding the unique challenges of creating for internal customers.
• API/platform experience, including managing extensible systems that other teams depend on.
• Familiarity with design‑centric organizational environments and their principles.
• Background in design operations, creative operations, or entertainment production pipelines.
• Track record of identifying and resolving operational bottlenecks in ambiguous, rapidly‑evolving contexts.
• Systems thinking experience, with the ability to understand how tools integrate into broader workflows.

Client Description

Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under‑represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.