Technical Product Owner (Customer Contact)

Sky; Livingston; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension package with up to 9% employer

Private healthcare

Sky perks

Job summary

Sky in the United Kingdom is hiring a Product Owner/Business Analyst to join UKI CTO Platforms, partnering across Sky to modernise customer engagement platforms. You’ll lead backlog prioritisation, write clear stories with acceptance criteria, and drive agile ceremonies to improve delivery.

The role is based in Livingston with hybrid work, including two days in the office weekly. As a key link between product and engineering, you’ll break down complex features, translate needs into

Qualifications

• Proven experience in a Product Owner, Business Analyst or similar role in an agile environment.
• Strong skills in leading and facilitating technical discussions and shaping solutions.
• Clear communication with technical and non-technical stakeholders and asking the right questions.
• Experience supporting and leading agile ceremonies and adopting effective practices.
• Proactive approach to identifying improvements across products, platforms and processes.
• Comfortable using Jira, Confluence, Miro, Figma, Postman and SQL.

Responsibilities

• Break down complex problems through feature analysis.
• Lead on technical analysis; break down features into development-ready user stories.
• Write detailed features and stories with acceptance criteria and measurable benefits.
• Maintain a prioritised, data-driven backlog through refinements and planning.
• Read technical docs and use architectures to guide decisions.
• Build understanding of systems, testing, and release processes.
• Contribute to agile ceremonies and promote good practices.
• Identify opportunities to improve existing systems and simplify processes.
• Support a strong background in a similar Analyst/PO role.

Skills

Product Owner

Business Analyst

Agile

Tools

Jira

Confluence

Miro

Figma

Postman

SQL

Job description

This role sits within UKI CTO Platforms , partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The teamis responsible forthe platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service,supportand retention. Working at the heart of Sky’s customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences tooperateefficiently, intelligently and at scale.

Whatyou’lldo

• Breakdown complex problems through feature analysis.

• Lead on technical analysis; breaking down complex features into development ready user stories.

• Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits.

• Maintaina prioritised data driven backlog of features and stories through refinements,planningand retrospectives.

• Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions.

• Build a strong understanding of how our systems work, how software is developed,testedand released.

• Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and theSky’s Scaled Agile Framework

• Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively.

• Have a strongpreviousexperience in a similar Technical Analyst or Product Owner role.

Whatyou’llbring

• Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment.

• Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria.

• Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time.

• Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working.

• A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support.

• You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work.

Benefits andperks

There’sone thing peoplecan’tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

Howyou’llwork

At Sky, we want to be a community that thrives by being together. Flexible workingremainsa key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

The hybrid working expectations for this role are 2 days in the office per week.

Your office base

This role is based at Watermark House, Livingston.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us meansyou’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,colleaguesandsociety.

We’rean equal opportunity employer and value diversity at our company.We’rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all andwill make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.

_Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer._

To be eligible for this role youare required tohave theappropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.