Technical Product Manager - Transport (6 months FTC)

Civica; Birmingham; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

25 Days Annual Leave

Bank holidays

Private Medical Insurance

Pension Contributions

Job summary

Civica Transport delivers fleet and transport management solutions, enabling safer, more efficient vehicle fleets. As Technical Product Manager, you’ll create detailed technical requirements and feed a backlog that aligns with Civica’s roadmaps and global GovTech goals.

Lead by example, transform complex problems into simple user stories with acceptance criteria, and drive delivery with cross‑functional teams across engineering, design, marketing, and customer success in a cloud‑based SaaS

Qualifications

• Demonstrated experience as a Technical Product Manager in a modern software organisation.
• Ability to create and manage backlogs, writing clear user stories with acceptance criteria.
• Ability to prioritise features and tasks based on customer needs, goals and feasibility.
• Strong technical discussions, code reviews and architecture decisions.
• Regularly analyse customer needs, pain points and motivations to deliver value.

Responsibilities

• Collaborate with engineering to ensure solutions meet product requirements with technical feasibility.
• Manage product backlogs and refine requirements into user stories with clear acceptance criteria.
• Participate in sprint planning, stand-ups and retrospectives to align priorities.
• Triaging and resolving product issues with engineering and stakeholders.
• Identify risks and implement mitigation strategies for on-time delivery.
• Make trade-off decisions with the Product Manager when priorities clash.
• Work with engineering, design, marketing, commercial and customer success teams.
• Analyze data to inform decisions, measure performance and identify improvements.
• Support knowledge sharing and production of product decision and design docs.

Skills

Backlog management

User stories

Agile methodologies

Technical background

Data analysis

Cross-functional teams

Stakeholder management

Architecture knowledge

Cloud awareness

Tools

AWS

Azure

Google Cloud

Jira

Confluence

SQL

Job description

We’reCivica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be aGovTechchampion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success,we'reat a pivotal point on our journey to realize that aspiration.

Why you will love this opportunity as Technical Product Manager - Transport at Civica

Civica Transport delivers fleet and transport management solutions that enable customers to operate safer, more compliant and more efficient vehicle fleets and delivery solutions. Through a combination of cloud technology and continuous product innovation, we support fleet operators and delivery operations in improving operational performance while reducing risk, cost and complexity.

As a Technical Product Manager, you are responsible for equipping your team with detailed technical requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals.

Collaborating with cross-functional teams, you are able to take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion.

You are an expert in creating clear and precise customer and outcome focused requirements, you will lead by example and have hands on execution of the product delivery through product backlogs, ensuring that product development practices and backlog aligns to our roadmaps and our global vision.

What you will do to be successful in this role

Key responsibilities

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
• Support a strong culture of knowledge sharing and product decision and design documentation

• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation
• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria
• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
• Strong technical background with experience in software development · Competency to participate in technical discussions, code reviews, and architecture decisions
• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value
• Strong analytical skills to collect, analyse, and interpret data to inform product decisions
• Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success
• Flexible to adapt to changing market conditions, customer needs, and business priorities
• Strong problem-solving skills to overcome technical, business, and customer challenges
• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams
• Understanding of programming concepts, including data structures, algorithms, and software design patterns
• Knowledge of technical architecture, including system design, scalability, and performance optimisation
• Proven ability to work effectively with cross-functional teams, including engineering, commercial teams, and senior management
• Experience leading geographically distributed teams
• Experience with market research, competitive analysis, and market trend analysis
• Familiarity with UX design principles and human-centred design methodologies
• Experience with cloud-based technologies, such as SaaS, PaaS, or IaaS
• Familiarity with cloud computing platforms, including AWS, Azure, or Google Cloud
• Experience with agile development methodologies, including Scrum, Kanban, or Lean

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes butdon't necessarily meet every single point on the list above, please still get in touch.We'dlove to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company,we'repassionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction.Here'swhat you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave+ bank holidays – plus theoptionto buy up to 10 extra days!
Days of Difference– Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions– 5% employer match to support your future.
Income Protection– Up to 75% salary cover for long-term illness.
Life Assurance– 4x salary tax-free lump sum.
Critical Illness Cover– £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance– Fast access to private healthcare.
Health Cash Plan– Claim back physio, therapies & more.
Dental Insurance– Cover for routine & emergency care.
Affinity Groups– Join employee-led communities.
Bounty Bonus– Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectivesdrivesinnovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments oraccommodationstoparticipatein our recruitment process, please let us know. We are here to support you.