Technical Product Manager

Whitbread PLC; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare (BUPA)

10% matched pension

Discounts on Premier Inn stays

Restaurant brand discounts

Annual incentive up to 30%

Job summary

Whitbread PLC in London is seeking an experienced Technical Product Manager to lead the RMS platform, shaping vision, strategy and multi-year roadmaps with senior business leaders. You will own end-to-end delivery from discovery through deployment, manage backlogs, vendor relationships and ensure measurable commercial value.

You will collaborate across Commercial, Revenue Management, Finance, Data & Analytics and Technology to translate business priorities into scalable technology solutions and

Qualifications

• Proven experience delivering a large-scale enterprise SaaS platform or similar technology transformation.
• Strong understanding of product operating models, agile delivery and the software development lifecycle.
• Ability to influence senior business and technology stakeholders and resolve competing priorities.
• Ability to translate commercial outcomes into product strategy, technical scope, roadmaps and prioritised backlogs.
• Clear, credible and inspiring communication and leadership skills.

Responsibilities

• Shape the RMS product vision, strategy and multi-year roadmap in partnership with senior commercial leaders, while leading end-to-end implementation from discovery to deployment and stabilisation.
• Own and prioritise the product backlog, balancing commercial demand, innovation, operational stability and technical debt, coordinating across Commercial, Data, Architecture, Engineering and Operations and external partners.
• Take ownership of product health, service performance, resilience and security, manage vendor relationships, contracts and supplier performance.
• Track investment, costs and benefits to ensure the platform delivers measurable commercial value and establish yourself as the technology subject-matter expert.

Skills

Enterprise SaaS delivery

Product operating models

Stakeholder influence

Roadmaps & prioritisation

Clear communication & leadership

Job description

Here at Whitbread, we’re looking for an experienced Technical Product Manager to lead the implementation, operation and continued evolution of our Revenue Management Systems (RMS) platform.

This is a commercially critical technology leadership role with end-to-end accountability for the delivery, performance, adoption and operation of the RMS technology ecosystem. You’ll help establish revenue management technology as a strategic capability, supporting better pricing, forecasting, inventory decisions and commercial performance.

Working across Commercial, Revenue Management, Finance, Data & Analytics and Technology, you’ll translate business priorities into a clear product strategy, roadmap and delivery plan. You’ll also manage key technology suppliers and implementation partners, ensuring the platform delivers measurable value and moves successfully from implementation into stable operation and continuous improvement

Role: Technical Product Manager

Contract Type: Full time, Permanent

Location: Chancery Lane, London (Hybrid, 3 days per week)

Why You’ll Love It Here

• Healthcare: Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
• Annual Incentive of up to 30% Bonus

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll be doing:

As a Technical product Manager, You’ll shape the RMS product vision, strategy and multi-year roadmap in partnership with senior commercial leaders, while leading the end-to-end implementation from discovery and design through to deployment and stabilisation.

You’ll own and prioritise the product backlog, balancing commercial demand, innovation, operational stability and technical debt, and bring together teams across Commercial, Data, Architecture, Engineering and Operations, alongside external partners, to deliver agreed outcomes. You’ll also take ownership of product health, service performance, resilience, security and the ongoing support model, while managing strategic vendor relationships, contracts, licensing, supplier performance and commercial negotiations.

By tracking investment, costs and benefits, you’ll ensure the platform delivers measurable commercial value and establish yourself as the technology subject-matter expert for revenue management, translating business needs into scalable technology solutions.

What you’ll need:

• Proven experience delivering a large-scale enterprise SaaS platform or similarly complex technology transformation.
• A strong understanding of product operating models, agile delivery and the software development lifecycle.
• The ability to influence senior business and technology stakeholders and resolve competing priorities.
• The ability to translate commercial outcomes into product strategy, technical scope, roadmaps and prioritised backlogs.
• Clear, credible and inspiring communication and leadership skills.

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.