Technical Operations Lead – Fire & Security

QUINTESSENTIAL BRANDS UK GROUP LTD; Greater Manchester; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company Benefits & Holidays

Job summary

QUINTESSENTIAL BRANDS UK GROUP LTD is seeking a Technical Support (Office Based) for an office-based, permanent role. You will oversee planning, scheduling and performance control of engineering operations within the region, with a focus on Fire and Security.

You will coordinate engineers, monitor KPIs, ensure CASH system updates, and drive continuous improvements while supporting field teams and subcontractors to maintain service excellence.

Qualifications

• Experience in service planning, scheduling, or operations.
• Strong understanding of Fire & Security service environment.
• Experience with service management systems (CASH desirable).
• Strong analytical and reporting capability.

Responsibilities

• Planning & Scheduling Oversight: manage and optimize engineer scheduling and workload distribution.
• Performance Monitoring & Control: monitor performance across revenue, utilization and open calls.
• System & Process Compliance: ensure data integrity and real time updates in CASH.
• Operational Support: act as escalation point for scheduling issues and coordinate with subcontractors.
• Continuous Improvement: identify inefficiencies and drive system enhancements.

Job description

QUINTESSENTIAL BRANDS UK GROUP LTD is seeking a Technical Support (Office Based) for an office-based, permanent role. You will oversee planning, scheduling and performance control of engineering operations within the region, with a focus on Fire and Security.

You will coordinate engineers, monitor KPIs, ensure CASH system updates, and drive continuous improvements while supporting field teams and subcontractors to maintain service excellence.