Technical Operations Engineer - AI-Driven Ad Tech & Live Ops

Coding Black Females Ltd; Cambridge; Remote; GBP 65,000 - 95,000; Full time

Job summary

Roku is seeking a Technical Operations Engineer to join the global Technical Operations team. You will be responsible for ensuring the end-user experience of the Roku platform, with a focus on ad tech and SSAI.

You will work across Live Operations, Editorial, Engineering, and Customer Support to troubleshoot issues, triage incidents, and drive root-cause investigations. You will collaborate with cross-functional teams, perform data analyses, and contribute to automation efforts to reduce toil

Qualifications

• 3 to 5 years of relevant technical experience in video, advertising technology, or related technology disciplines.
• Fluency in English.
• Ability to troubleshoot and resolve issues and work collaboratively with engineering and business stakeholders.
• Ability to resolve problems independently and follow documented escalation procedures.
• Bachelor’s degree or equivalent relevant work experience.

Responsibilities

• Prioritizing issues for engineering resolution and facilitating communication to operational and business stakeholders.
• Working with the broader Technical Operations team to support Roku infrastructure, including Ad services.
• Collaborating with cross-functional teams to resolve day-to-day operational issues.
• Performing data analysis to support troubleshooting, root cause investigations, and operational reporting.
• Monitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewers.
• Supporting escalation paths and SLA frameworks for high-visibility incidents.
• Contributing to automation and tooling initiatives to reduce manual toil and improve operational efficiency.
• Leveraging AI tools and emerging technologies to enhance troubleshooting workflows and accelerate incident resolution.

Skills

Troubleshooting

Data analysis

AI tools

SSAI

Advertising tech

English fluency

Cross-functional

Education

Bachelor’s degree

Tools

Claude Code

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Job description

Roku is seeking a Technical Operations Engineer to join the global Technical Operations team. You will be responsible for ensuring the end-user experience of the Roku platform, with a focus on ad tech and SSAI.

You will work across Live Operations, Editorial, Engineering, and Customer Support to troubleshoot issues, triage incidents, and drive root-cause investigations. You will collaborate with cross-functional teams, perform data analyses, and contribute to automation efforts to reduce toil