Technical Officer – Planned Installations (Hybrid)

Bristol City Council; Bristol; Hybrid; GBP 29,064 - 31,022; Full time

Job summary

Bristol City Council is seeking a Technical Officer to support the planned maintenance programme across bathroom, gas heating and electrical installations. You’ll work with Planned Supervisors, Surveyors and Contractors to book surveys, maintain records, and manage compliance and invoices.

This hybrid role focuses on delivering safe, high-quality projects for residents, while developing surveying, contract management and delivery skills within a dynamic team.

Qualifications

• Experience of providing administrative, technical or project support within a busy service environment.
• Strong organisational skills with the ability to prioritise workloads and manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with the ability to engage positively with customers, colleagues and contractors.
• Experience of maintaining accurate records, managing documentation and working with data.
• Good IT skills, including proficiency in Microsoft Office applications such as Word, Excel and Outlook.
• The ability to work independently, use initiative and contribute effectively as part of a team.
• Strong attention to detail and a commitment to maintaining high standards of accuracy.
• A customer-focused approach and the ability to handle enquiries professionally and sensitively.
• A willingness to learn and develop knowledge of planned maintenance, housing services and project delivery.

Responsibilities

• Provide administrative and operational support to the Installations Team across bathroom, gas heating and electrical heating programmes.
• Coordinate and book resident surveys, installation appointments and follow-on works, ensuring efficient service delivery.
• Maintain accurate project records, databases and programme documentation.
• Support the preparation, collection and management of compliance certificates and other statutory documentation.
• Assist in the processing, validation and monitoring of invoices, purchase orders and contractor payments.
• Liaise with residents, contractors, surveyors and supervisors to ensure works are effectively coordinated and delivered.
• Respond to customer enquiries and maintain regular communication with residents throughout the delivery of works.
• Monitor programme progress and support the achievement of key performance indicators, targets and project milestones.
• Assist in the preparation of reports, correspondence and management information as required.
• Ensure documentation is maintained in accordance with Council procedures, contract requirements and data protection obligations.
• Support contract administration activities and contribute to service improvement initiatives.
• Promote and maintain a strong commitment to health and safety, quality standards and customer care.

Skills

Organisational skills

Communication skills

Customer focus

Documentation

Teamwork

Independent working

Attention to detail

Data handling

IT proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bristol City Council is seeking a Technical Officer to support the planned maintenance programme across bathroom, gas heating and electrical installations. You’ll work with Planned Supervisors, Surveyors and Contractors to book surveys, maintain records, and manage compliance and invoices.

This hybrid role focuses on delivering safe, high-quality projects for residents, while developing surveying, contract management and delivery skills within a dynamic team.