Technical Officer

CWM Taf Care & Repair; Wales; On-site; GBP 28,000 - 36,000; Full time

Job summary

CWM Taf Care & Repair in Wales is seeking a qualified professional to provide technical advice to older and disabled householders. You will help customers make informed choices about repairs and improvements while ensuring service standards are met.

You will prepare schedules of work, evaluate estimates, monitor adaptation and building works, and ensure contractors comply with Health & Safety and regulatory standards.

Qualifications

• Business skills – understanding of business operations, HR and People departments advantageous
• People skills – ability to build relationships with diverse groups and navigate organisational dynamics
• Commercial focus – drive to deliver profitable work valuable to clients
• Pro-active attitude – adapt to challenges and work independently to meet targets
• Organisational skills – highly organised and able to communicate at all levels
• Change focused – experience of organisational change and evidence-based recommendations

Responsibilities

• Inspecting properties and diagnosing defects, specifying repairs and preparing schedule of defects and preliminary estimates.
• Advising clients on defects and costs, enabling them to choose an appropriate solution.
• On client’s instructions, prepare schedules and specifications for repairs, adaptations and improvements using the agency schedule of rates.
• Liaise with Community Occupational Therapists and other relevant professionals in preparation of an appropriate scheme of work.
• Attend meetings with relevant partners to discuss individual case reviews (where applicable)
• Engage any consultant surveyors or architects, as required.
• Ensure works are allocated to contractors fairly using the agency rota and report issues to the Technical Manager.
• Monitor the work of contractors through to practical completion, arrange regular site meetings, issue appropriate instructions, keep clients fully informed of progress and advice when payments are properly due.
• Ensure that contractors on the approved List comply fully with the Agency’s requirements including Code of Conduct and the Construction (Design and Management) Regulations 2015. To assist the Technical Manager in the annual review and management of contractors
• Keep up to date with developments in the relevant fields of work through attendance at courses, seminars and conferences as agreed by the Technical Manager.
• Takes personal responsibility within organisational boundaries for the reasonable care of their own health and safety and that of others around them, and co-operates with Cynon Taf Community Housing Group on all relevant Health and Safety issues.
• Carry out other specific tasks that may be reasonably required, from time to time, by the Technical Manager.

Skills

Business skills

People skills

Commercial focus

Pro-active attitude

Organisational skills

Change management

Stakeholder liaison

Job description

To provide relevant technical advice to older and disabled householders which will enable them to make informed choices about repairs/improvements to their homes ensuring service standards are met.

To provide practical assistance to enable clients to proceed with work including preparing schedules of work using the agency schedule of rates and evaluating estimates where required.

Monitoring adaptation & building works to ensure work is of a high standard and complies with the instructions set by Health & Social Care Professionals and the client.

Ensuring that contractors adhere to Health & Safety and the Construction (Design and Management) Regulations 2015 regulations whilst working in clients Homes.

To provide relevant technical information and recommendations to the Technical Manager

Key Responsibilities

1. Inspecting properties and diagnosing defects, specifying repairs and preparing schedule of defects and preliminary estimates.
2. Advising clients on defects and costs, enabling them to choose an appropriate solution.
3. On client’s instructions, prepare schedules and specifications for repairs, adaptations and improvements using the agency schedule of rates.
4. Liaise, with Community Occupational Therapists and other relevant professionals in preparation of an appropriate scheme of work.
5. Attend meetings with relevant partners to discuss individual case reviews (where applicable)
6. Engage any consultant surveyors or architects, as required.
7. Ensure works are allocated to contractors fairly using the agency rota and report issues to the Technical Manager.
8. Monitor the work of contractors through to practical completion, arrange regular site meetings, issue appropriate instructions, keep clients fully informed of progress and advice when payments are properly due.
9. Ensure that contractors on the approved List comply fully with the Agency’s requirements including Code of Conduct and the Construction (Design and Management) Regulations 2015. To assist the Technical Manager in the annual review and management of contractors
10. Keep up to date with developments in the relevant fields of work through attendance at courses, seminars and conferences as agreed by the Technical Manager.
11. Takes personal responsibility within organisational boundaries for the reasonable care of their own health and safety and that of others around them, and co-operates with Cynon Taf Community Housing Group on all relevant Health and Safety issues.
12. Carry out other specific tasks that may be reasonably required, from time to time, by the Technical Manager.

• Business skills – understanding of business operations, HR and People departments, policies and processes advantageous
• People skills – ability to understand, build relationships with and work productively with a broad spectrum of people and a strong understanding of political and organisational dynamics in a third sector organisation. Experience or knowledge of working with those clients with dementia, sensory, mental health etc.
• Commercial focus – drive to sell and deliver profitable work which clients really value
• Comfortable in ambiguity – at ease with the challenges in complex, changing situations and working with clients who face similar challenges
• Balanced self-assurance - confidence in own abilities, able to provide friendly challenge, tempered with humility and the desire to improve and develop
• Development oriented - constant focus on self-development and openness to new approaches and ways of working
• Pro-active attitude – able to adapt to challenges and can work independently to deliver against agreed targets and outcomes.
• Highly organised with the ability to communicate confidently at all levels.
• Purpose-driven - with a passion for Care & Repair and our mission, our purpose, our clients and our way of working together with a strong underlying motivation to achieve excellent services for our clients.
• Change focused - experience of Organisational change through positive influence, challenging perceptions and making evidence based recommendations.