TECHNICAL OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cardiff Council is seeking a candidate to assist Qualified Technical Managers with a focus on customer enquiries and property inspections. This role involves managing repairs and addressing tenant issues effectively.

The ideal candidate will demonstrate knowledge of housing-related issues, good communication skills, and the ability to work collaboratively. By joining, you will contribute to high-quality service delivery for our residential properties.

Qualifications

• Commitment to personal development and self-learning.
• Experience of visiting people in their own homes.

Responsibilities

• Assist Qualified Technical Managers with customer enquiries and service requests.
• Carry out inspections of properties and raise repairs.

Skills

Knowledge of housing-related issues

Good communication skills

Teamwork ability

Customer service delivery

Job description

Cardiff Council aims to provide a high quality, accessible service whilst carrying out its functions to maintain the Council’s domestic properties and approximately nine supported accommodation buildings, it is also responsible for nine high‑rise blocks of flats as well as Community Living Complexes.

About the job

The main function of the role is to assist the Qualified Technical Managers/ Technical Managers with a focus on proactive customer enquiries such as damp inspections and service requests.

To carry out inspections of properties as necessary with tenants in occupation and raise repairs or investigate issues. Also, to assist with the co‑ordination and management for the responsive repairs function relating to the services, ensuring appointments and work management systems are maintained.

The post holder will assist tenants and view the property during repair works or when completed to discuss any issues.

What We Are Looking For From You

You must demonstrate a commitment to personal development and self‑learning and have knowledge of housing‑related issues when dealing with responsive repairs within properties.

You should also have the ability to work as part of a team, be able to follow procedures and have good communication skills and experience of visiting people in their own homes.

The successful candidate should have the ability to deliver excellent customer services and work effectively with residents.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.