Technical Monitoring Analyst

Pontoon Solutions; Chester; On-site; GBP 52,500; Full time

Job summary

A large financial services organisation in Chester is looking for a Technical Monitoring Analyst for a 12-month contract. This mid-senior level position involves monitoring critical banking and payments infrastructure, using tools like Splunk to identify and escalate potential risks before customer impact. Candidates should have experience in technical analysis or monitoring roles with a working knowledge of Windows, Unix/Linux, and cloud environments. The role requires on-site presence and offers a salary of £52,500 per annum.

Qualifications

• Experience in a technical analyst, monitoring, or operations role.
• Working knowledge of Windows, Unix/Linux, cloud, and basic networking.
• Confident using technical language and communicating with stakeholders.

Responsibilities

• Monitor infrastructure dashboards across data centres and cloud environments.
• Use Splunk and alerting tools to identify abnormal system behaviour.
• Understand service and component dependencies and flag potential risks.
• Coordinate bridges and communications during live production issues.
• Support real-time production changes and extensions.
• Monitor ATM infrastructure and customer sentiment via third-party tools.

Skills

Technical analysis

Monitoring

Stakeholder communication

Cloud networking

Tools

Splunk

Basic networking tools

Job description

Technical Monitoring Analyst

Location: Chester (full‑time, on‑site)

Contract: 12 months

Salary: £52,500 per annum

Hours: 7:00 am–4:00 pm

Shifts: Sunday–Thursday or Tuesday–Saturday (set rota)

Join a large, globally recognised financial services organisation supporting critical banking and payments infrastructure used by millions of customers. This is a proactive monitoring and analysis role (not incident management), focused on identifying issues early and escalating risks before customer impact occurs.

What You’ll Do

• Monitor infrastructure dashboards across data centres and cloud environments
• Use Splunk and alerting tools to identify abnormal system behaviour
• Understand service and component dependencies and flag potential risks
• Coordinate bridges and communications during live production issues
• Support real‑time production changes and extensions
• Monitor ATM infrastructure and customer sentiment via third‑party tools

What We’re Looking For

• Experience in a technical analyst, monitoring, or operations role
• Working knowledge of Windows, Unix/Linux, cloud, and basic networking
• Confident using technical language and communicating with stakeholders

Candidates should demonstrate the above experience in their CV. Please click the “apply” button.

We will review applications within 48 hours. If we have not heard from you, your application has not been successful on this occasion; we may keep your details on file for future vacancies.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Analyst

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