Technical Manager - ServiceNow - (Financial Services)

ZipRecruiter; England; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Manager to lead transformative projects on the ServiceNow platform. This role offers the chance to work with a diverse portfolio of clients, driving impactful solutions in IT, HR, and more. You'll collaborate with a talented team, leveraging your expertise in ServiceNow to deliver exceptional results. With a focus on professional growth, you'll enjoy a supportive environment that values integrity and innovation. If you're passionate about making a difference and ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Flexible Working

Career Development

Health Insurance

Savings and Discounts

Continuous Learning

Leadership Coaching

Diverse Culture

Qualifications

• Experience with ServiceNow and proven track record in implementations.
• Strong stakeholder management and delivery of sustainable solutions.

Responsibilities

• Transform IT and HR capabilities through the ServiceNow platform.
• Lead projects ensuring quality outcomes and client satisfaction.
• Coach and develop team members for project success.

Skills

ServiceNow

IRM Knowledge

Strong Communication Skills

Stakeholder Management

Collaboration

Adaptability

Resilience

Education

ServiceNow Certified Administrator

CIS in GRC or HR Modules

Job description

Job Description

Technical Manager - ServiceNow - (Financial Services)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We’re counting on your unique voice and perspective to help EY become even better. Join us to build an exceptional experience for yourself and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, adapt, and respect individual contributions.

You’ll join a collaborative, inclusive, growing team that supports our clients’ digital transformation programs by delivering strategic change and solutions on the ServiceNow platform.

This energizing role offers opportunities to deliver great solutions, support the wider team with your knowledge and experience, and lead projects, ensuring you stay up to date on ServiceNow.

We’ll support your development in ServiceNow, consultancy, analytical skills, and relationship-building to shape your career.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities

Work with a portfolio of clients to transform IT, HR, Customer Service, Facilities, Risk, Legal, or other capabilities through the ServiceNow platform.

As a Manager, help clients achieve business results through technical solutions, delivering quality and insightful outcomes.

Lead a range of projects to deliver value and successful outcomes through ServiceNow and its products, including IRM.

Facilitate workshops and sessions to understand client challenges and demonstrate solutions.

Contribute technically and functionally to solutions and sales.

Lead and support development teams to reach their potential and deliver outstanding outcomes.

Set up and lead ways of working to ensure positive, inclusive, and energetic project execution.

Maintain standards throughout the development lifecycle.

Meet deadlines individually and as a team leader.

Build effective client relationships and influence stakeholders.

Participate in knowledge sharing and best practices with UK, EMEA, and global teams.

Coach and develop others, acting as a positive role model.

Skills and Attributes for Success

• Open, inclusive growth mindset with a passion for collaboration.
• Strong communication skills across different levels.
• Ability to build relationships and create impact.
• Resilience in facing challenges, collaborating, persuading, and influencing.
• Self-motivated, independent, and team-oriented.
• Adaptable approaches to client needs and cultural considerations.
• Willingness to travel as required.

Minimum qualifications

• Experience with ServiceNow and IRM knowledge.
• Proven track record of implementing ServiceNow solutions.
• ServiceNow Certified Administrator and CIS in modules like GRC or HR.
• Experience managing stakeholders and delivering sustainable solutions.

Preferred qualifications

• Experience with Big 4, management consultancy, or in-house ServiceNow projects.
• Experience in Financial Services sector.
• Knowledge of broader ServiceNow solutions and SaaS/PaaS tools.

What we look for

Integrity, collaboration, and a growth mindset.

What we offer

Competitive package, flexible working, career development, and benefits through FlexEY, including holidays, health, insurance, savings, and discounts.

• Continuous learning and skill development.
• Tools and flexibility to make a meaningful impact.
• Leadership coaching and confidence building.
• Diverse and inclusive culture.

If you meet the criteria, contact us promptly. The exceptional EY experience is yours to build.