Technical Manager

SSE; Portsmouth; Hybrid; GBP 57,150 - 68,295; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP access

Cycle to Work scheme

Maternity / Adoption pay and family le

Job summary

SSE is seeking a Technical Manager to lead a 24/7 LV network operations team, delivering automation and fault management strategies across the SEPD area. You will mentor a mix of direct and indirect reports and drive customer-focused outcomes.

The role requires strong leadership, excellent customer service, and a keen emphasis on safety, with a flexible first work pattern and base in Portsmouth or Perth. SSE offers competitive benefits and progression opportunities.

Qualifications

• Extensive operational knowledge of Low Voltage Network Operations.
• Experience managing teams, projects and high-value programmes, directly or via contractors.

Responsibilities

• Deliver LV Automation and proactive fault management strategy for the SEPD licence area.
• Embed best practice for LV automation, develop and monitor KPI metrics.
• Collaborate with Network Innovation to adopt new LV practices and technologies.
• Develop a customer-first culture focused on rapid restoration of supplies.
• Promote safety culture and challenge unsafe behaviour.

Skills

Low Voltage operations

Team leadership & mentoring

Education

HNC Electrical Engineering

Job description

Base Location:

You'll be expected to spend 75% of your working week in one of the following locations Perth or Portsmouth.

Salary:

£57,150 - £68,295 + a range of benefits to support your finances, wellbeing and family.

Working Pattern:

Permanent | Full Time | Flexible First options available

The role

As a Technical Manager, you will be a key figure in the management of a 24/7 department. You will support by deputising where required and lead from the front to support and mentor a range of direct and indirect reports within the department.

We are looking for someone with excellent customer service skills who is also great at motivating and getting the best out of their team.

You will

• Successfully deliver the LV Automation and proactive fault management strategy for our SEPD licence area. Under your leadership, you will continue to develop the operational response to faults on the LV network, while enhancing our proactive focus.
• Embed best practice in the operation of low voltage automation and monitoring technologies, ensuring robust KPI metrics are developed, monitored, and outperformed across regional operational teams.
• Work with the Network Innovation team to monitor market-leading developments in technologies and approaches, placing SSEN at the forefront of new and emerging LV Network practices. Through building strong relationships with your key stakeholders, both internally and externally, you will support the adoption and implementation of new practices and approaches so that they become business as usual.
• Develop a customer-first culture, placing focus on restoring supplies promptly and considering the impacts on those affected by an interruption.
• Actively promote the safety culture and constructively challenge unsafe behaviour.

You have

• Extensive operational knowledge of Low Voltage Network Operations.
• Experience of managing teams, projects, and high value programmes either through direct employee workforce and/or third-party contractors.
• Awareness of the needs of key stakeholders and customers from an electricity distribution business, focussed on improving customer outcomes and experience.
• The ability to promote and engage on safety at all levels to instil a high performing safety culture.
• A minimum HNC educational qualification in Electrical Engineering (desirable) or equivalent industry experience.

About SSE

SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.

Please contact [e-mail] / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.