Technical Lead – Infrastructure (Hybrid, Cloud & Risk)

Saga; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Additional leave - 5 days

Pension scheme 10% matched

Bonus up to 5%

Colleague discounts

Retail & entertainment offers

Enhanced parental leave

Grandparents leave

Income protection

Saga Academy access

Job summary

Saga is seeking a Technical Lead – Infrastructure in the UK to take ownership of the outsourced infrastructure estate, review designs, validate controls, and escalate risk to align with enterprise standards. The role reports to the Head of Infrastructure Operations and focuses on technical integrity rather than building services.

You will operate in a hybrid model, with monthly in-person office meetings in London, balancing time at home with collaboration onsite while remaining the go-to

Qualifications

• Experience in enterprise infrastructure across cloud and hybrid platforms.
• Experience reviewing infrastructure designs within governance frameworks.
• Experience with outsourced/hybrid delivery models.
• Identify infrastructure risk and resilience gaps.
• Contribute to infrastructure transformation initiatives.
• Engage with senior technical stakeholders across architecture, security and operations.
• Deep knowledge of cloud infra (Azure/AWS), networking, compute and platform services.
• Clear written and verbal communication; translate technical detail into structured recommendations.
• Ability to operate under pressure during major incident scenarios.

Responsibilities

• Produce standards and best practices for cloud, network, servers, storage, and infra platforms and ensure partner follows these standards.
• Review infrastructure design documentation, implementation, and testing plans for quality.
• Monitor infrastructure risks; document and share findings.
• Test and prove IT systems can survive major failures without data loss.
• Act as go-to infra expert during major incidents and advise the incident management team.
• Ensure infrastructure remains fully supported, adopting best practices with the partner.
• Work with the partner to ensure competency in management and maintenance of the infrastructure.
• Be the gatekeeper and reviewer for partner designs using best practice and standards.
• Bridge between infrastructure and governance to ensure scalable, reliable, affordable systems.

Skills

Enterprise infra

Governance

Outsourced/Hybrid delivery

Risk & resilience

Infrastructure transformation

Stakeholder engagement

Cloud (Azure/AWS)

Networking

Compute

Platform services

Communication

Incident management

Under pressure

Job description

Saga is seeking a Technical Lead – Infrastructure in the UK to take ownership of the outsourced infrastructure estate, review designs, validate controls, and escalate risk to align with enterprise standards. The role reports to the Head of Infrastructure Operations and focuses on technical integrity rather than building services.

You will operate in a hybrid model, with monthly in-person office meetings in London, balancing time at home with collaboration onsite while remaining the go-to