Technical Implementation Manager

Harvey Nash; Birmingham; Hybrid; GBP 54,000 - 66,000; Full time

Job summary

Harvey Nash is recruiting a Technical Implementation Manager to deliver software solutions for customers in the automotive SaaS sector. You will bridge commercial, technical and product teams to ensure smooth implementations from discovery through go-live.

Based in Birmingham with hybrid working 1-2 days per week, the role offers progression and exposure to senior leadership on high‑impact projects, while shaping an evolving implementation function within a growing automotive business.

Qualifications

• Experience in automotive technology or automotive SaaS environments.
• Proven track record delivering software or SaaS implementations.
• Strong stakeholder management and communication capabilities.
• Experience gathering requirements and facilitating workshops.
• Ability to communicate with both technical and non-technical audiences.
• Familiarity with software delivery and implementation methodologies.
• Comfortable coordinating between customers, product teams and engineers.

Responsibilities

• Lead customer implementations from discovery to go-live.
• Manage onboarding and adoption of software platforms.
• Gather and translate business requirements into technical deliverables.
• Act as the liaison between customers, Product and Engineering teams.
• Run workshops and stakeholder meetings.
• Manage implementation timelines and delivery success.
• Build strong customer relationships throughout projects.
• Support continuous improvement of implementation processes.

Skills

Automotive technology

Automotive SaaS

Software implementations

Stakeholder management

Requirements gathering

Workshop facilitation

Communication skills

Software delivery methodologies

Job description

Up to £60,000 | Hybrid (Birmingham 1-2 days per week)

We're supporting a growing SaaS business in the automotive technology sector looking to hire a Technical Implementation Manager to help deliver software solutions for customers and act as the bridge between commercial, technical and product teams.

This role would suit someone with a background in automotive technology or automotive SaaS who enjoys working directly with customers while also being comfortable discussing requirements and solutions with engineering teams.

What You'll Be Doing

• Leading customer implementations from discovery through to go-live
• Managing onboarding and adoption of software platforms
• Gathering and translating business requirements into technical deliverables
• Acting as the key link between customers, Product and Engineering teams
• Running workshops and stakeholder meetings
• Managing implementation timelines and ensuring successful delivery
• Building strong customer relationships throughout the project lifecycle
• Supporting continuous improvement of implementation processes

What We're Looking For

• Essential experience within automotive technology, automotive SaaS, dealership software, fleet software, or related automotive platforms
• Experience delivering software or SaaS implementations
• Strong stakeholder management and communication skills
• Requirements gathering and workshop facilitation experience
• Ability to work with both technical and non-technical audiences
• Understanding of software delivery and implementation methodologies
• Comfortable working between customers, product teams and engineers

What's On Offer

• Salary up to £60,000
• Hybrid working (typically 1-2 days per week in Birmingham)
• Opportunity to join a growing automotive SaaS business
• Genuine progression and development opportunities
• Exposure to senior leadership and business-critical projects
• Chance to help shape and build an evolving implementation function

This is an ideal opportunity for someone looking to take the next step in their career within the automotive technology sector, combining customer engagement, technical understanding and software delivery experience.