Technical Helpdesk Support

GXO Logistics, Inc; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

33 days annual leave

Company pension

Job summary

GXO Logistics, Inc is hiring a Technical Helpdesk Support to join our Inteq team. You will provide 2nd-3rd line support for our automated warehouse solutions, investigate incidents, and deliver clear updates to customers.

This permanent, full-time role offers a hybrid working environment with time at our Milton Keynes office and occasional visits to customer locations. You will work a rotating shift pattern (05:30-14:00, 13:30-22:00, 21:30-06:00) with weekend on-call support when scheduled on

Qualifications

• Experience in technical support or customer service
• Familiarity with warehouse operations or logistics environment is a plus
• Comfort with learning new technologies and tools

Responsibilities

• Provide 2nd-3rd line support for system-related issues and SLA-compliant fixes
• Triaging tickets and coordinating with relevant teams
• Communicate with customers via phone, email, and support software
• Run system monitoring tools and report findings
• Own technical problems and drive solutions to keep systems performing

Skills

Technical support

Customer service

Troubleshooting

Warehouse operations

IT

Tools

SQL

Azure

WMS/WCS

Job description

Do you enjoy solving problems and helping people find practical solutions? Are you naturally curious, love learning new things, and thrive in a role where every day brings a new challenge?

Here at GXO, we are recruiting Technical Helpdesk Support to work for our Inteq business. You'll play a key role in supporting our clients' automated warehouse solutions, working alongside experienced colleagues to investigate issues, provide support, and continuously learn new technologies. We're looking for someone who is self-motivated, adaptable, and eager to develop their skills as part of our Support team.

This is a permanent, full-time role supporting our 24/7 operation. You'll work a rotating Monday to Friday shift pattern (05:30-14:00, 13:30-22:00 and 21:30-06:00), with weekend on-call support when scheduled on the morning shift. The offers a hybrid working environment, combining home working with time in our Milton Keynes office and occasional visits to customer locations

The varied shift pattern provides opportunities to collaborate with different teams across the operation and contribute to a responsive, effective support service, with dedicated overlap time between shifts to support smooth handovers

Pay, benefits and more:

We're looking to offer a salary of £26000 to £32,000, depending on experience and 33 days annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.

What you'll do on a typical day:

• Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA
• Triaging tickets, updating information, and escalating to relevant teams where needed
• Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
• Running system monitoring tools, analysing data, and reporting findings
• Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best

What you need to succeed at GXO:

• Experience in technical support, customer service, warehouse operations, IT, or another role involving troubleshooting and problem-solving would be beneficial
• Knowledge of SQL, Azure, WMS/WCS, or similar systems would be an advantage, but isn't essential for the right person with the willingness and ability to learn
• Strong communication skills and the ability to build positive relationships with customers and colleagues
• Demonstrable experience or knowledge of working within a warehouse, logistics or comparable operational environment, with the ability to understand operational processes, systems and the needs of end users
• A full UK driving licence and willingness to travel occasionally when required

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement