Personal Injury Claims Handler

Acorn Group; Sevenoaks; Hybrid; GBP 27,144 - 35,841; Full time

Benefits offered by this job

Enhanced Annual Leave entitlement

Colleague Assistance programme

Company pension scheme

Refer a friend scheme

Flexible benefits platform

Job summary

A leading insurance provider in Sevenoaks is seeking a Personal Injury Claims Handler to manage a portfolio of motor claims. You will validate claims, assess liabilities, and guide junior handlers. Ideal candidates will possess strong organisational skills and relevant injury claims experience. The role offers a competitive salary and hybrid working model.

Qualifications

• Proactive management of a portfolio of motor claims.
• Provide technical support and guidance to less experienced claims handlers.
• Experience in validating claims for indemnity and fraud.

Responsibilities

• Take accountability for your own performance against set objectives.
• Accurate quantum assessment of claims presented.
• Adherence to best practice and key strategies.

Skills

Strong organisation skills with the ability to prioritise tasks

Ability to fact find and analyse information

Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal

Ability to work in a culture of openness, trust and respect

Knowledge of the civil procedure rules

Job description

Overview

Personal Injury Claims Handler role at Acorn Group. Location: Sevenoaks (hybrid working). Working hours: 37.5 hours per week, Monday to Friday 9:00am–5:30pm. Salary: between £27,144 and £35,841 DOE, plus up to £2,000 annual bonus (paid quarterly).

Role summary

When you join the Personal Injury team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non-Portal) with some exposure to out-of-jurisdiction claims, Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.

Responsibilities

• Take accountability for your own performance against set objectives
• Validating all claims for indemnity and fraud
• Providing proactive and correct assessment of liability
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Assisting with coaching and mentoring of less experienced handlers
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other ad hoc task as the needs of the business dictate

What we’re looking for

• Ability to work in a culture of openness, trust and respect
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information to result in accurate decision making
• Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Benefits

Acorn Insurance offers a range of benefits including wellbeing, financial, reward and culture programs. Some of the key benefits include:

• Wellbeing:
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
  • Enhanced paternity pay and 16 weeks full maternity pay
  • Colleague Assistance programme with wellbeing services such as: 6 Free Counselling sessions per year; Unlimited access to a telephone counsellor 24/7; Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor; Network of internal qualified mental health first aiders
• Financial:
  • A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
  • Ability to access earnings before payday via Dayforce Wallet
  • Company pension scheme
  • Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period
  • Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice
  • Ability to give back by donating to climate-positive charities directly from your salary
• Reward, Recognition and Culture:
  • Long Service Award paid on 5, 10 and 15 years’ service
  • Reward and recognition hub to celebrate and reward colleagues
  • Engaging company events including awards, competitions and charity fundraisers
  • Budgets for department leaders to use for social and engagement events

Note: These benefits are subject to eligibility and terms.

Please visit our website to view more of our excellent work benefits!

Other important information

All roles are subject to DBS and Financial checks; any offer is conditional until checks are completed to a satisfactory standard.

Due to visa restrictions, only candidates with at least one year remaining on a Graduate/Post-study work visa can apply. Visa sponsorship is not available.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.