Technical Engineer (Regional Based)

ZipRecruiter; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

ZipRecruiter is seeking a Technical Engineer to join DEKRA Automotive, supporting the dealer network and customers by diagnosing complex technical issues and ensuring vehicle uptime. The role involves both remote and field work, requiring strong analytical and communication skills, along with a solid background in heavy vehicle engineering.

Benefits

25 days annual leave plus bank holidays

Holiday buy and sell scheme

Employee referral scheme

Private health insurance

Pension contribution

Eye test vouchers

Electric vehicle salary sacrifice scheme

Employee assistance programme

Qualifications

• Minimum of five years’ experience in heavy vehicle engineering.
• Valid UK driving licence (Categories B, BE, C, C+E, C1E, D1 & D1E).
• Driver CPC required.

Responsibilities

• Provide technical helpdesk support and diagnose engineering problems.
• Conduct field visits to improve customer satisfaction.
• Produce technical documentation and reports.

Skills

Analytical skills

Problem-solving

Decision-making

Communication

Organisational skills

Customer-centric approach

Education

BTEC HNC/HND in Motor Vehicle, Mechanical, or Electrical Engineering

Indentured apprenticeship

Job description

Job Description

Technical Engineer (Regional Based)

Location: Regional (UK-based)

Contract Type: Full-time, Permanent

Salary: Competitive, DOE + Car Allowance and Benefits

Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme

DEKRA Automotive is a talented team of people that bring out the best in a business. Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Engineer to join us.

Join the DAF Trucks team as a Technical Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.

About the Role

As a Technical Engineer, you’ll play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You’ll work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.

Key Responsibilities

1. Provide technical helpdesk support, resolving product issues.
2. Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and “first-time fix” approach.
3. Support Sales Engineers in new vehicle setups and specification checks.
4. Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
5. Assist with the management and support of Dealer Diagnostic Technicians in the field.
6. Produce timely and accurate technical documentation and visit reports.
7. Analyse product data to identify trends and proactively improve product reliability and durability.
8. Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
9. Advise dealers and bodybuilders/customers on second-life vehicle conversions and options.

About You

Essential Skills & Experience

• Minimum of five years’ experience in heavy vehicle engineering.
• BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
• Indentured apprenticeship.
• Valid UK driving licence (Categories B, BE, C, C+E, C1E, D1 & D1E).
• Driver CPC.
• Strong understanding of vehicle systems and diagnostics across multiple models and product lines.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to communicate complex technical issues clearly, both verbally and in writing.
• Highly self-motivated and capable of working independently.
• Strong organisational and time-management skills.
• Team player with a customer-centric approach.

Desirable

• ADR licence.
• Robust IT knowledge and skills.
• Familiarity with DAF Trucks products and services.

Competencies

You will be expected to demonstrate strengths in initiative and independence, analytical ability and attention to detail, customer and service excellence, effective communication and cooperation, adaptability and stress tolerance under pressure, and a mindset focused on quality and continuous improvement.

Ready to Apply

If you’re a committed technical professional looking to take the next step in your career, we’d love to hear from you. Click apply today. No agencies please.