Technical Enforcement Officer

Buckinghamshire Council; Aylesbury; Presencial; GBP 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on Cafés, restaurants, shops

Gym membership discounts

Travel discounts with Arriva

Costco membership

Generous Pension Scheme

Descripción de la vacante

Buckinghamshire Council is seeking a Technical Enforcement Officer to help achieve regulatory compliance across environmental health services. You will investigate cases, undertake formal actions where needed, and manage a caseload with a focus on customer satisfaction and policy compliance.

The role requires a degree or equivalent and strong planning, organisational and communication skills. A mobile role with flexible working patterns and occasional office meetings is offered.

Formación

• Degree or equivalent in a relevant Housing/Environmental Health-related subject or relevant work experience.
• Good planning and organisational skills, with proven ability to prioritise and coordinate workload, monitor and evaluate work, to ensure deadlines are achieved.

Responsabilidades

• Conduct investigations, undertake informal and formal action as appropriate.
• Manage a personal caseload of reactive environmental protection related work to ensure customer satisfaction and compliance with Council policies.
• Investigate requests for service related to noise and nuisance and take appropriate action in partnership with other agencies.
• Undertake site visits as part of investigations and engage with the relevant parties, such as businesses and residents.
• Assess and respond to licensing applications and attend meetings.

Conocimientos

Investigation skills

Regulatory compliance

Communication skills

Organisation

Educación

Degree in Environmental Health

Descripción del empleo

At Buckinghamshire Council, we are dedicated to ensuring a safe, healthy, and sustainable environment for all those that live, work and visit our area. Our Environmental Health teams, which are part of Regulatory Services, are committed to delivering high-quality services that meet the needs of our community.

About us

Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally.

About the role

As an Technical Enforcement Officer, you will contribute to the Service’s objectives by undertaking investigations and activities to achieve regulatory compliance. Your work will range from providing informal advice to supporting colleagues taking formal action in accordance with Codes of Practices, guidance, and appropriate policies. Some of the key responsibilities include;

• Conduct investigations, undertake informal and formal action as appropriate
• Manage a personal caseload of reactive environmental protection related work to ensure customer satisfaction and compliance with Council policies.
• Investigate requests for service related to noise and nuisance and take appropriate action in partnership with other agencies.
• Undertake site visits as part of investigations and engage with the relevant parties, such as businesses and residents.
• Assess and respond to licensing applications and attend meetings.

A ‘mobile’ role gives you the flexibility to schedule your own diary, so you can meet with colleagues and clients in a variety of locations. You’ll access digital folders and resources on your laptop and be able to use the network wherever you are based. Working from home will be common, as well as meeting your team in the office where necessary.

About you

We are looking for someone who is an enthusiastic and self-motivated individual, possessing good communication skills and a positive approach to customer care. The successful candidate will have a broad experience within the service / related professional area, backed by evidence of appropriate specialist knowledge or transferable skills.

• Degree or equivalent in a relevant Housing/Environmental Health-related subject or relevant work experience.
• Good planning and organisational skills, with proven ability to prioritise and coordinate workload, monitor and evaluate work, to ensure deadlines are achieved.

Other information

Full driving licence and use of a vehicle.

Ability to work flexibly within the service's core hours and on occasions outsideof normal office hours.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encouraging a good work-life balance and promote flexible and agile working arrangements.

• We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme
• In addition to the opportunity to gain membership to Costco
• we have discounted gym memberships
• travel discounts with Arriva
• and much more