Technical Delivery Manager - Workday

Pure Resourcing Solutions; Cambridgeshire and Peterborough; On-site; GBP 70,000 - 95,000; Full time

Job summary

Pure Resourcing Solutions is partnering with a leading organisation to appoint a Technical Delivery Manager (Workday). You will own the Workday platform, lead a delivery team and partner with HR and Technology stakeholders to drive stability, security and continuous improvement.

In this role you will manage releases, governance and optimisations across a large, complex environment, setting strategic direction for Workday enhancements and ensuring high quality service delivery.

Qualifications

• Strong experience working with Workday in a lead, manager or platform ownership capacity.
• Good understanding of Workday HCM and related modules.
• Experience managing Workday security, access controls and governance.
• Previous team leadership or people management experience.
• Strong service management and operational support experience.
• Experience delivering system enhancements, upgrades and development roadmaps.
• Knowledge of Agile, Scrum or similar delivery methodologies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• A proactive approach to platform health, optimisation and continuous improvement.

Responsibilities

• Lead the day-to-day operation, support and continuous improvement of the Workday platform.
• Manage and develop a team responsible for Workday delivery, support and administration.
• Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction.
• Drive the delivery of new functionality, enhancements and platform improvements.
• Provide expert guidance on Workday best practice, configuration, security and governance.
• Monitor tenant health and proactively identify opportunities for optimisation.
• Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions.
• Manage Workday releases, testing activities and change deployments.
• Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes.
• Champion continuous improvement across processes, systems and service delivery.

Job description

I'm currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development.

Working closely with HR, Technology and key business stakeholders, you'll play a pivotal role in ensuring Workday remains stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment.

Key Responsibilities

• Lead the day-to-day operation, support and continuous improvement of the Workday platform
• Manage and develop a team responsible for Workday delivery, support and administration
• Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction
• Drive the delivery of new functionality, enhancements and platform improvements
• Provide expert guidance on Workday best practice, configuration, security and governance
• Monitor tenant health and proactively identify opportunities for optimisation
• Partner with HR and Technology stakeholders to understand requirements and deliver effective solutions
• Manage Workday releases, testing activities and change deployments
• Collaborate with third-party suppliers and internal teams to ensure successful delivery outcomes
• Champion continuous improvement across processes, systems and service delivery

Experience Required

• Strong experience working with Workday in a lead, manager or platform ownership capacity
• Good understanding of Workday HCM and related modules
• Experience managing Workday security, access controls and governance
• Previous team leadership or people management experience
• Strong service management and operational support experience
• Experience delivering system enhancements, upgrades and development roadmaps
• Knowledge of Agile, Scrum or similar delivery methodologies
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision-making abilities
• A proactive approach to platform health, optimisation and continuous improvement