Technical Customer Support Specialist Sensors & Automation

Thomas Lee Recruitment; Northwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading name in industrial automation as a Technical Support Specialist, bridging the gap between customers and technology. This role focuses on providing solutions, training, and technical advice while improving customer interactions and internal knowledge bases. Ideal candidates possess strong electrical and mechanical skills, with a proven ability to communicate effectively under pressure.

Qualifications

• Strong electrical/mechanical understanding.
• Experience solving customer issues, not just logging them.
• Fluent in English with good communication skills.

Responsibilities

• Support customers with product selection and queries.
• Handle sensor applications and provide technical advice.
• Train new starters and log interactions in SAP/C4C.

Skills

Electrical understanding

Mechanical understanding

Problem solving

Communication

Calm under pressure

SAP/C4C experience

MS Office experience

Basic PLC knowledge

Job description

Know your sensors, automation kit, and how to talk tech without putting people to sleep?

This role is bang in the middle of technical support, customer service, and application advice. You're the person customers and internal sales teams turn to when they need answers, alternatives, and actual solutions not just someone reading off a script.

What youll do:

• Support customers with product selection, cross-referencing, and replacements

• Handle sensor applications, PLC basics, and customer queries (phone, email, chat)

• Provide datasheets, CAD drawings, macros whatever gets the job done

• Investigate complaints and service issues, raise goodwill where needed

• Train new starters and support sales with technical guidance

• Log everything in SAP/C4C and help improve the internal knowledge base

• Occasionally run basic application tests to back up your advice

What youll need:

• Strong electrical/mechanical understanding (sensor and automation background ideal)

• Experience working with customers solving problems, not just logging them

• Calm under pressure and confident handling technical conversations

• SAP/C4C and MS Office experience

• Basic PLC knowledge is a bonus but if you know your circuits, youre halfway there

• Fluent English and good communication (written and verbal)

• Ability to work independently and juggle multiple priorities

About the Company:
Youll be joining a global name in industrial automation and sensing technology. Their reputation is built on quality products and solid support and that's where you come in. The UK and EMEA operations are tight-knit, well-resourced, and backed by global R&D. If you like solving problems, helping engineers, and making tech actually work for people this is the team to be in.

About Us:
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply:
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

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