Technical Customer Support Specialist - Sensors & Automation

Thomas Lee Recruitment; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global automation tech company is seeking a Technical Customer Support Specialist in Chester. The role involves assisting clients with technical queries on sensors and automation products, providing training, and supporting sales. Candidates should have an engineering degree and good communication skills.

Benefits

Full training from industry experts

Exposure to global engineering teams and customers

Development pathways within a stable employer

Qualifications

• Degree in engineering or similar field required.
• Customer service experience preferred.
• Comfortable with IT and technical concepts.

Responsibilities

• Help customers choose the right sensor or automation product.
• Respond to technical enquiries via phone, email, or chat.
• Log activity in internal SAP system.

Skills

Mechanical principles

Electrical principles

Customer service

Problem-solving

Communication

IT systems

Education

Degree in engineering, electronics, mechatronics, or similar

Job description

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Technical Customer Support Specialist - Sensors & Automation, Chester

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Client:

Thomas Lee Recruitment

Location:

Chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

283228bab5de

Job Views:

31

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

Help customers choose the right sensor or automation product

Recommend alternatives when items are out of stock or discontinued

Respond to technical enquiries by phone, email, or live chat

Support the sales team with product knowledge and cross-selling advice

Deal with basic repairs, service requests, and product modifications

Log activity in the internal SAP system

Handle first-line complaints and goodwill offers (under 150)

Help train new staff on tech basics and tools

What You'll Need

A degree in engineering, electronics, mechatronics, or similar

Some customer service or commercial experience helps (even retail or hospitality!)

A good grasp of mechanical and electrical principles

Confident communicators, especially when explaining technical stuff

Calm under pressure and a natural problem-solver

Comfortable with IT systems (SAP, CRM, Office, etc.)

Fluent Englishbonus points if you speak another EMEA language

What You'll Get

Full training from industry experts

Exposure to global engineering teams and customers

A role where you can build real technical and commercial know-how

A stable, well-established employer with strong development pathways

About Us:
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply:
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.