Technical Customer Support, ICIS (Hybrid)

LNRS Data Services Ltd Company; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in data services seeks a Technical Customer Support Analyst to assist clients with second-line support for the ICIS API. This hybrid role involves troubleshooting technical issues and facilitating user onboarding, requiring strong communication skills and a passion for customer service.

Qualifications

• Passion for learning and developing new skills, particularly API and SQL.
• Excellent communication skills for customer interactions.
• Track record of providing a world-class customer experience.

Responsibilities

• Troubleshoot and resolve escalated technical issues efficiently.
• Facilitate API customer onboarding and improve documentation.
• Document and maintain detailed records of support activities.

Skills

API

SQL

Communication

Customer-centricity

Job description

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Technical Customer Support, ICIS (Hybrid), London

Client:

LNRS Data Services Ltd Company

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8dd9344bdd03

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

About the Role

Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.

Responsibilities

• Troubleshooting and resolving escalated technical issues in a timely and efficient manner.
• Facilitating API customer onboarding, ensuring a seamless and efficient experience.
• Developing a deep understanding of ICIS systems and contributing to the enhancement of documentation and FAQs.
• Participating in projects such as migrations and communicating planned data changes effectively.
• Documenting and maintaining detailed records of support activities and resolutions.

Requirements

• Display passion for learning and developing new skills, including API and basic SQL.
• Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
• Deliver a world-class customer experience with energy that inspires others.
• Provide a track record of customer-centricity.