Technical Customer Support, ICIS (Hybrid)

LNRS Data Services Ltd Company; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join LNRS Data Services Ltd Company as a Technical Customer Support Analyst in Surrey. You will assist clients with technical support and onboarding users to the ICIS API, all while working hybrid. This role expects excellent customer service skills combined with a passion for learning technical aspects such as API and SQL.

Qualifications

• Passion for learning and developing new skills.
• Excellent communication skills for professional interactions.
• Proven track record of delivering a world-class customer experience.

Responsibilities

• Troubleshoot and resolve escalated technical issues efficiently.
• Facilitate API customer onboarding for a seamless experience.
• Document and maintain detailed records of support activities.

Skills

Customer-centricity

Communication Skills

API Knowledge

Basic SQL

Job description

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Technical Customer Support, ICIS (Hybrid), Surrey

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Client:

LNRS Data Services Ltd Company

Location:

Surrey, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9e91a9db93aa

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About the Role

Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.

Responsibilities

• Troubleshooting and resolve escalated technical issues in a timely and efficient manner.
• Facilitating API customer onboarding, ensuring a seamless and efficient experience.
• Developing a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
• Participating in projects such as migrations and communicate planned data changes effectively.
• Documenting and maintain detailed records of support activities and resolutions.

Requirements

• Display passion for learning and developing new skills, including API and basic SQL.
• Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
• Deliver a world-class customer experience with energy that inspires others
• Provide track record of customer-centricity.