Technical Customer Support Analyst

Verisk; London; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Customer Support Analyst to join their dynamic team. This role is crucial for ensuring the successful implementation of innovative solutions for clients. You will engage directly with clients, providing expert technical support and troubleshooting complex issues. Collaborating across departments, you'll contribute to the deployment of cutting-edge products while honing your skills in a hybrid work environment. With opportunities for professional growth and participation in exciting company events, this position offers a unique chance to make a significant impact in a fast-paced, international setting.

Benefits

Hybrid working arrangements

International work environment

Company events

Qualifications

• 3-6 years of experience in technical support roles with client interaction.
• Strong knowledge of SQL and Microsoft technologies.

Responsibilities

• Provide technical support to clients via phone and email.
• Diagnose and resolve complex implementation problems.
• Collaborate with teams to develop solutions for client issues.

Skills

Technical Support

Problem-Solving

Microsoft SQL

Communication Skills

Active Directory

Networking

PowerShell

Python

Education

BS in Information Technology

BS in Computer Science

Tools

Microsoft SQL Server

VMware

AWS

Microsoft HPC

Job description

Join to apply for the Technical Customer Support Analyst role at Verisk.

The Tech Support Analyst plays a pivotal role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure successful client implementation of our products and be responsible for deploying new product releases to our clients' environments. You will handle installation testing of Verisk Extreme Event Solutions products and work with technologies such as Microsoft HPC, Microsoft SQL, VMware, and AWS native services. You will collaborate across departments to ensure successful installation, deployment, troubleshooting, and debugging.

You must be able to work independently on complex problems, analyzing situations with in-depth evaluation. You will represent the organization on specific projects and work directly with clients or through Client Services Managers.

Responsibilities

• Provide front-line technical support via phone and email to internal and external clients using Verisk Extreme Event Solutions’ software.
• Define implementation requirements and translate them into system configurations.
• Detect, diagnose, and resolve complex implementation problems.
• Maintain documentation to ensure quality implementations and deployments.
• Identify client issues and collaborate with internal teams to develop solutions.
• Communicate effectively with clients regarding issue resolution timelines.
• Test and configure systems to replicate client environments.
• Document knowledge through tech notes and articles.
• Support applications based on 3-tier architecture.
• Research and solve complex technical issues independently.
• Identify opportunities for technology and process improvements.
• Maintain working knowledge of IT hardware and software.
• Perform other duties as assigned.

Qualifications

• 3-6 years of technical experience in deployment, application support, or technical support roles with client interaction.
• Strong knowledge of Microsoft SQL Server and SQL queries.
• Proficiency with Microsoft Windows and Active Directory server management.
• Basic understanding of computer networking.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills for technical and non-technical stakeholders.
• Knowledge of PowerShell or Python, VMware, HPC, AWS or other cloud technologies.
• Insurance knowledge is a plus.
• English language skills are mandatory.

Education Requirements

• BS degree in Information Technology, Computer Science, or equivalent.

Benefits

• Work in an international environment with opportunities for growth.
• Hybrid working arrangements.
• Engage in outstanding company events.