Technical Customer Engineer - Pixit Media UK

Updata Partners; Rotherham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking company for a passionate Apprentice Technical Customer Engineer. This role offers hands-on experience in IT, where you will support major UK broadcasters by building and configuring IT systems, troubleshooting technical issues, and working with both hardware and software. You will be part of a dynamic team that fosters learning and collaboration, allowing you to develop essential skills in a fast-paced environment. If you are eager to kickstart your career in technology and thrive in a supportive atmosphere, this apprenticeship is the perfect launchpad for your future in IT.

Qualifications

• Keen interest in IT with strong communication and problem-solving skills.
• Team player with a drive for results and a positive attitude.

Responsibilities

• Building IT systems, configuring networks, and troubleshooting issues.
• Logging and resolving IT support calls using ticketing systems.

Skills

Problem-solving

Communication Skills

Teamwork

Customer Service Orientation

Troubleshooting Skills

Education

Grade 4/C in Maths GCSE

Grade 5/C in English GCSE

IT Support Technician Apprenticeship – Level 3

Degree in Computer Science or related field

Tools

Ticketing Systems

Windows/Linux

Virtual Machines

Job description

Technical Customer Engineer

We are looking for a recently qualified Apprentice Technical Customer Engineer to join our Support Team at Pixit Media in Manvers, Rotherham. Kickstart your career in IT, supporting some of the UK’s biggest broadcasters, including Warner Bros., ITV, Sky TV, and Disney. You’ll gain real, hands-on experience working with IT systems, configuring networks, resolving support calls, and working across both hardware and software platforms.

You’ll gain real, hands-on experience across a variety of tasks — from building and configuring IT systems to resolving support calls, troubleshooting technical issues, and setting up networks and cabling. You’ll be involved in both hardware and software support, including server maintenance, storage technologies, and working with our internal ticketing system. This apprenticeship gives you the skills, qualifications, and experience needed to build a successful future in IT.

We’re looking for someone who’s genuinely interested in technology, enjoys problem-solving, and learns best by doing. You will need to be a strong communicator, a team player, and ready to take on a challenge. You’ll be part of a supportive and talented team — including current and former apprentices — working on storage and server systems, networking, cabling, and using ticketing tools to manage and resolve customer issues.

If you’re curious, hands-on, ready to learn, excited about technology, and want to be part of a fast-paced, forward-thinking team, we’d love to hear from you.

Duties:

• Building IT systems and configuring networks
• General IT cabling
• Troubleshooting, testing, and analyzing problems within systems
• Hardware installs including PC Cards, PCs, desk phones, and mobile phones
• Create virtual machines that can then be logged onto and used when supporting
• Installing servers, firewalls, and software
• Logging and resolving IT Support calls
• Working on ticketing systems
• Work on customer projects, such as upgrade planning, delivery, and reporting
• Keep accurate records and document customer service actions and discussions

Minimum Requirements:

• Keen interest in IT
• Good written & verbal communication skills
• Willingness to learn
• Teamwork and problem-solving skills
• Excellent communication skills, organizational, interpersonal verbal and written
• Driven to get results and achieve goals while maintaining top-level integrity and a strong work ethic
• Flexibility to work in a fast-paced environment
• Team player, maintain a positive and collaborative culture
• Excellent customer service orientation, creative approach to problem-solving
• Troubleshooting and multi-tasking skills

Education / Experience:

• Grade 4/C in Maths & 5/C English GCSE
• IT Support Technician Apprenticeship – Level 3
• Degree in computer science, software engineering, Information Technology or equivalent related experience, desirable but not essential
• Previous experience as a customer support engineer is preferred
• Exposure to Windows/Linux installs, configuration, and administration
• A basic knowledge of network infrastructure, services, and toolsets
• Additional European language is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).

DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.