Technical Customer Engineer - Apprenticeship, Pixit Media UK

DataCore Software; Rotherham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Technical Customer Engineer and kickstart your career in IT! This role offers hands-on experience supporting major UK broadcasters, where you'll work on building IT systems, configuring networks, and resolving technical issues. You'll be part of a dynamic team that values collaboration and problem-solving, gaining the skills and qualifications needed for a successful future in IT. With full training and mentorship provided, this apprenticeship is your gateway to a rewarding career in technology, where your contributions will make a real difference in the industry.

Qualifications

• Strong interest in IT and eagerness to learn through hands-on experience.
• Good communication and teamwork skills are essential for success.

Responsibilities

• Build and configure IT systems and networks while troubleshooting issues.
• Log and resolve IT support calls using ticketing systems.

Skills

Problem-solving

Communication Skills

Teamwork

Customer Service Orientation

Troubleshooting

Education

Grade 4/C in Maths GCSE

Grade 5/C in English GCSE

Additional European language

Tools

Ticketing Systems

Virtual Machines

Servers

Firewalls

Job description

Technical Customer Engineer - Apprenticeship

We are looking for an Apprentice Technical Customer Engineer to join our Support Team at Pixit Media in Manvers, Rotherham. Kickstart your career in IT, supporting some of the UK’s biggest broadcasters, including Warner Bros., ITV, Sky TV and Disney. You'll gain real, hands-on experience working with IT systems, configuring networks, resolving support calls, and working across both hardware and software platforms.

You’ll gain real, hands-on experience across a variety of tasks — from building and configuring IT systems to resolving support calls, troubleshooting technical issues, and setting up networks and cabling. You’ll be involved in both hardware and software support, including server maintenance, storage technologies, and working with our internal ticketing system. This apprenticeship gives you the skills, qualifications, and experience needed to build a successful future in IT.

We’re looking for someone who’s genuinely interested in technology, enjoys problem-solving, and learns best by doing. You will need to be a strong communicator, a team player, and ready to take on a challenge. You’ll be part of a supportive and talented team — including current and former apprentices — working on storage and server systems, networking, cabling, and using ticketing tools to manage and resolve customer issues.

This apprenticeship is delivered in partnership with our training provider and includes full training and mentorship. Over the course of the programme, you’ll work towards your IT Support Technician Level 3 qualification, gaining both technical knowledge and customer service experience to build a solid foundation for a long-term career in IT.

If you’re curious, hands-on, ready to learn, you are excited about technology and want to be part of a fast-paced, forward-thinking team, we’d love to hear from you.

Duties:

• Building IT systems and configuring networks
• General IT cabling
• Troubleshooting, testing and analysing problems within systems
• Hardware installs include PC Cards, PCs, Desk phone & mobile phones
• Create virtual machines that can then be logged onto and used when supporting
• Installing servers, firewalls and software
• Logging and resolving IT Support calls
• Working on ticketing systems
• Work on customer projects, such as upgrade planning, delivery and reporting
• Keep accurate records and document customer service actions and discussions

Knowledge, Skills & Abilities:

• Keen interest in IT
• Good written & verbal communication skills
• Willingness to learn
• Teamwork and problem-solving skills
• Excellent communication skills, organisational, interpersonal verbal and written
• Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic
• Flexibility to work in a fast-paced environment
• Team player, maintain a positive and collaborative culture
• Excellent customer service orientation, creative approach to problem solving
• Troubleshooting and multi-tasking skills

Education / Experience:

• Grade 4/C in Maths & 5/C English GCSE
• Additional European language is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).

DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.