Technical Customer Compliance Specialist

Driscoll Strawberry Associates, Inc; Maidstone; On-site; GBP 42,000 - 56,000; Full time

Job summary

Driscoll’s is seeking a Technical Customer Compliance Specialist EMEA to ensure operations meet customer, industry and regulatory requirements. You will manage compliance information, maintain QA systems and support audits across UK and Europe.

You will visit UK grower sites, review policies, and translate customer needs into clear actions, collaborating with internal teams, growers and external partners to drive continuous improvement.

Qualifications

• Degree in Food Science, Agricultural Science or related field.
• At least 3 years' experience in technical customer compliance or similar.
• Level 3 HACCP certification and internal auditing experience.
• Knowledge of quality management systems and social standards; excellent English.

Responsibilities

• Manage customer portals and changes to customer policies and compliance requirements.
• Review customer codes of practice and industry standards.
• Maintain and continuously improve quality management systems.
• Manage document control across the UK and EMEA.
• Conduct external audits and assessments at UK grower sites.
• Perform internal audits and follow up on non-conformances and corrective actions.
• Monitor relevant industry and customer compliance developments.
• Work closely with internal teams, growers and external partners.
• Participate in UK and EMEA compliance meetings, projects and industry events.

Skills

Quality management

Auditing

Regulatory compliance

Stakeholder communication

Education

Food Science degree

Agricultural Science degree

Business Administration degree

Job description

About the Opportunity

Do you have experience in technical customer compliance within the fresh produce industry? Are you detail-oriented, confident working with quality systems and comfortable translating customer requirements into clear actions? Then this could be a great opportunity to join Driscoll’s as our new Technical Customer Compliance Specialist EMEA.

Responsibilities

What does your working day look like? No two days will be exactly the same. One day you may be reviewing customer requirements, updating a customer portal or working with internal teams to improve quality documentation. On another, you could be visiting a UK grower to conduct a compliance assessment and follow up on corrective actions. You will also monitor relevant industry developments, including BRCGS updates, and make sure important changes are communicated across the organisation. Your responsibilities

• Manage customer portals and changes to customer policies and compliance requirements.


• Review customer codes of practice and industry standards.


• Maintain and continuously improve quality management systems.


• Manage document control across the UK and EMEA.


• Conduct external audits and assessments at UK grower sites.


• Perform internal audits and follow up on non-conformances and corrective actions.


• Monitor relevant industry and customer compliance developments.


• Work closely with internal teams, growers and external partners.


• Participate in UK and EMEA compliance meetings, projects and industry events.

If you enjoy combining technical expertise with hands‑on collaboration and want to contribute to maintaining high standards across our UK and EMEA operations, we would love to hear from you.

Candidate Profile

As Technical Customer Compliance Specialist EMEA, you will help ensure that our operations, systems and grower network continue to meet customer, industry and regulatory requirements. You will manage customer compliance information, maintain quality management systems and support both internal and external audits. You will also visit UK grower sites to assess compliance with customer standards, social requirements and company policies. This is a varied role combining compliance, auditing, stakeholder communication and continuous improvement. You will work closely with colleagues across different departments, growers and external partners.

About you

You are proactive, organised and have strong attention to detail. You are comfortable working in an environment where standards are high, priorities can change and clear communication is key.

• A degree in Food Science, Agricultural Science, Business Administration or a related field.


• At least 3 years of experience in technical customer compliance or a similar role within fresh produce.


• Good knowledge of quality management systems, customer compliance and social standards.


• Level 3 HACCP certification and internal auditing experience.


• Strong written and verbal communication skills.


• Excellent written English.


• Additional languages are an advantage.


• Strong organisational skills and attention to detail.


• A valid driving licence and flexibility to travel between sites.

About Driscoll’s

Driscoll’s is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll’s is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world. Driscoll’s exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm‑to‑table, we focus on delivering a high quality, premium berry experience with our many supply chain partners. Driscoll’s is the trusted brand for Only the Finest Berries™.