Technical Customer Compliance Specialist

Driscoll'S; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

Driscoll’s is seeking a Technical Customer Compliance Specialist EMEA to ensure customer, industry and regulatory requirements are met across UK and Europe. You will manage customer portals, review codes of practice, and maintain quality management systems while coordinating audits with growers, internal teams and external partners.

Your role blends compliance, auditing and continuous improvement, requiring clear communication, attention to detail and willingness to travel to UK grower sites

Qualifications

• Degree in Food Science, Agricultural Science, Business Admin or related field.
• At least 3 years in technical customer compliance or similar in fresh produce.
• Level 3 HACCP certification and internal auditing experience.

Responsibilities

• Manage customer portals and changes to customer policies and compliance requirements.
• Review customer codes of practice and industry standards.
• Maintain and continuously improve quality management systems.
• Conduct external audits and assessments at UK grower sites.
• Perform internal audits and follow up on non-conformances and corrective actions.
• Monitor industry developments and communicate updates.
• Work closely with internal teams, growers and external partners.
• Participate in UK and EMEA compliance meetings, projects and industry events.

Skills

Attention to detail

Communication

Organisation

Quality management

Auditing

Documentation management

Stakeholder communication

Education

Degree in Food Science / Agricultural Science / Business Administration

Level 3 HACCP certification

Job description

About the Opportunity

Do you have experience in technical customer compliance within the fresh produce industry? Are you detail-oriented, confident working with quality systems and comfortable translating customer requirements into clear actions? Then this could be a great opportunity to join Driscoll’s as our new Technical Customer Compliance Specialist EMEA.

Responsibilities

What does your working day look like?

No two days will be exactly the same. One day you may be reviewing customer requirements, updating a customer portal or working with internal teams to improve quality documentation. On another, you could be visiting a UK grower to conduct a compliance assessment and follow up on corrective actions.

You will also monitor relevant industry developments, including BRCGS updates, and make sure important changes are communicated across the organisation.

Your responsibilities

• Manage customer portals and changes to customer policies and compliance requirements.


• Review customer codes of practice and industry standards.


• Maintain and continuously improve quality management systems.


• Manage document control across the UK and EMEA.


• Conduct external audits and assessments at UK grower sites.


• Perform internal audits and follow up on non-conformances and corrective actions.


• Monitor relevant industry and customer compliance developments.


• Work closely with internal teams, growers and external partners.


• Participate in UK and EMEA compliance meetings, projects and industry events.

If you enjoy combining technical expertise with hands-on collaboration and want to contribute to maintaining high standards across our UK and EMEA operations, we would love to hear from you.

Candidate Profile

As Technical Customer Compliance Specialist EMEA, you will help ensure that our operations, systems and grower network continue to meet customer, industry and regulatory requirements.

You will manage customer compliance information, maintain quality management systems and support both internal and external audits. You will also visit UK grower sites to assess compliance with customer standards, social requirements and company policies.

This is a varied role combining compliance, auditing, stakeholder communication and continuous improvement. You will work closely with colleagues across different departments, growers and external partners.

About you

You are proactive, organised and have strong attention to detail. You are comfortable working in an environment where standards are high, priorities can change and clear communication is key.

You bring

• A degree in Food Science, Agricultural Science, Business Administration or a related field.


• At least 3 years of experience in technical customer compliance or a similar role within fresh produce.


• Good knowledge of quality management systems, customer compliance and social standards.


• Level 3 HACCP certification and internal auditing experience.


• Strong written and verbal communication skills.


• Excellent written English. Additional languages are an advantage.


• Strong organisational skills and attention to detail.


• A valid driving licence and flexibility to travel between sites.