Technical Coordinator

The Menu Partners; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

20 Days holiday + Bank Holiday

Company Pension

Life Assurance

Job summary

The Menu Partners, a fast-paced food production and distribution business in the UK, is seeking a Technical Coordinator for our New Covent Garden Market team in London. You will play a crucial role in ensuring the quality and safety of our products.

Key responsibilities include monitoring the cold chain, conducting inspections and audits, maintaining technical documentation, investigating issues, ensuring traceability, and supporting recalls.

Qualifications

• Monitor and verify cold chain processes to keep temperature-controlled products within limits.
• Conduct routine inspections and internal audits of warehouse and distribution operations.
• Maintain temperature, calibration, traceability and distribution records.
• Investigate customer complaints and product quality issues; identify root causes and corrective actions.
• Ensure full product traceability and support recalls or withdrawals as required.
• Liaise with warehouse, transport providers, suppliers and customers to meet safety and quality standards.
• Coordinate pest control and hygiene programs to maintain GSP, GDP and HACCP compliance.
• Provide training on food safety, quality standards and regulatory compliance while supporting improvements.

Responsibilities

• Monitor and verify cold chain management, ensuring temperature-controlled products are stored and transported within specified limits.
• Conduct routine inspections and internal audits of warehouse and distribution operations, implementing corrective actions where required.
• Maintain technical documentation, including temperature records, calibration records, traceability documentation, and distribution logs.
• Investigate customer complaints, product quality issues, and distribution non-conformances, identifying root causes and implementing corrective and preventive actions.
• Ensure full product traceability and support product recalls or withdrawals when required, in accordance with company procedures.
• Liaise with warehouse personnel, transport providers, suppliers, and customers to ensure food safety and quality requirements are consistently met.
• Coordinate pest control and warehouse hygiene programmes to maintain compliance with Good Storage Practices (GSP), Good Distribution Practices (GDP), and HACCP requirements.
• Provide technical guidance and training to warehouse and distribution staff on food safety, quality standards, and regulatory compliance, while supporting continuous improvement initiatives.

Skills

Cold chain management

Internal audits

Traceability

Food safety

Regulatory compliance

Stakeholder liaison

Job description

Who Are The Menu Partners and What Do We Do?

The Menu Partners (TMP) is a fast-paced, high-performing food production and distribution business supporting premium hospitality customers across the UK. We take pride in delivering exceptional service, high-quality products, and reliable logistics solutions.

We are a forward-thinking food solutions business, built on a passion for quality, innovation, and exceptional service. As one of the UK’s leading end-to-end food partners, we bring together expertise in sourcing, manufacturing, logistics, and menu development to help our customers thrive in an ever-changing market.

At The Menu Partners, we don’t just supply food—we create smarter, more efficient, and more sustainable ways of working. Our mission is to empower chefs, operators, and brands with the products, insight, and support they need to deliver outstanding food experiences every day.

Our people are central to our success, and as we continue to grow, we are investing in building a strong, proactive transport function that supports our logistics operation and ensures seamless service delivery to our customers.

About The Role

We are looking for a reliable Technical Coordinator to join our team in New Covent Garden Market. The successful candidate will play a crucial role in ensuring the quality and safety of our products.

Key Responsibilities:

• Monitor and verify cold chain management, ensuring temperature-controlled products are stored and transported within specified limits.
• Conduct routine inspections and internal audits of warehouse and distribution operations, implementing corrective actions where required.
• Maintain technical documentation, including temperature records, calibration records, traceability documentation, and distribution logs.
• Investigate customer complaints, product quality issues, and distribution non-conformances, identifying root causes and implementing corrective and preventive actions.
• Ensure full product traceability and support product recalls or withdrawals when required, in accordance with company procedures.
• Liaise with warehouse personnel, transport providers, suppliers, and customers to ensure food safety and quality requirements are consistently met.
• Coordinate pest control and warehouse hygiene programmes to maintain compliance with Good Storage Practices (GSP), Good Distribution Practices (GDP), and HACCP requirements.
• Provide technical guidance and training to warehouse and distribution staff on food safety, quality standards, and regulatory compliance, while supporting continuous improvement initiatives.

Why Join Us at The Menu Partners?

Join a fast-growing and innovative company that is redefining customer experiences in the culinary and event space. We offer an empowering team culture, the opportunity to work on exciting, well-managed events, and a supportive, resilient team environment.

We are committed to supporting your career growth with thorough training and ongoing development.

You can also enjoy benefits such as:

• 20 Days holiday + Bank Holiday
• Company Pension
• Life Assurance

If you're ready to make an impact in a fast-paced environment and contribute to the success of The Menu Partners, apply today and join our team!

We are committed to being an equal opportunities employer.