Technical Consultant - Risk Capture

Pro Global; Gloucester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Pro Global is seeking a Technical Consultant for their Risk Capture team. This role involves supporting client service levels, monitoring performance metrics, and enhancing client relationships while delivering training and quality control. Ideal candidates will have a strong insurance industry background, excellent communication skills, and a proactive approach to client interaction.

Qualifications

• Minimum 3+ years’ experience in a similar role in the (re)insurance market.
• Confident to challenge the client and suggest improvements.
• Good understanding of London market systems and Risk Capture processes.

Responsibilities

• Monitor KPIs and SLAs, assist in producing client reports.
• Develop and maintain client relationships, acting as the main point of contact.
• Deliver training to new team members and provide technical support.

Skills

Technical skills

Communication

People management

Data analysis

Flexibility

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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The Vacancy

Pro currently has an exciting opportunity to join its Risk Capture team as a Technical Consultant.

The job holder will support the Team Manager and be jointly responsible for meeting all Client service levels, deliverables and deadlines.

Pro operates a hybrid working model and this role will be working mainly from home, with travel to the Gloucester office on a weekly basis, and other hubs on occasion.

Main Duties and Responsibilities

• Monitor KPIs and SLAs. Assist in production of daily and weekly client reports, leading the weekly update calls. Arrange, drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings.
• Developing and building upon existing client relationships and being the main point of contact, dealing directly with clients in a collaborative and professional manner.
• Responsible for analysing quality data and implementing processes and specific training to improve quality and technical understanding
• Deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training
• Provide hands on technical Quality Control support to ensure the team is achieving client SLA’s.

Skills and Experience

• Desire to be an expert in everything they do
• Flexibility – able to help across all services and support the team when needed on RC or QA
• Confident to challenge the client and make further suggestions for improvement
• Excellent technical skills and ability to prioritise the workload of the team to meet deadlines.
• Good corporate financial awareness and pro-active understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
• Good understanding of London market systems and procedures.
• An understanding of Risk Capture Underwriting market and processes essential.
• Minimum 3+ years’ experience in a similar role in the (re)insurance market. Within a Service Provider or an operations leadership role within a Managing Agent desirable.
• Experience of various Underwriting platforms and document management systems is desirable.
• Excellent communication and people management skills essential.
• Strong experience in working with Microsoft packages including Excel and PowerPoint.
• Essential to be able to maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with colleagues and clients.

By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance

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