Technical - Consultant

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Consultant who excels in problem-solving and collaboration. In this role, you will leverage your expertise in Network consulting services to provide innovative solutions to enterprise customers. Your ability to engage with stakeholders, manage technical communications, and contribute to continuous improvement initiatives will be crucial. This position offers a dynamic environment where your contributions directly impact project success and customer satisfaction. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Hands-on experience in designing and implementing CCNA or PCNSA.
• Strong verbal and written communication skills are essential.

Responsibilities

• Lead design and delivery of technology consulting engagements.
• Manage stakeholder relationships to deliver outstanding solutions.
• Continuously develop knowledge and mentor junior team members.

Skills

Network Consulting

Network Security

Cloud Technologies

Cyber Security

Excellent Communication Skills

Job description

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Employment Type

Permanent

Closing Date

29 Sept 2023 11:59pm

Job Title

Technical - Consultant

Job Summary

As a Technical Consultant, you thrive on solving problems and collaborating with your team to deliver innovative technical solutions to our enterprise customers. In this role, you ultimately contribute to Telstra Purple’s market share, by providing Network consulting services and solutions to our Enterprise customers. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your expertise in the Technology Consulting domain and build credibility with both internal and external stakeholders.

Job Description

As a Technical Consultant, you leverage your technical domain knowledge (e.g. Network, Network Security, Data Centre, Cloud Wireless, or Cyber Security) and experience in delivering Business Technology Consulting services to deliver the following responsibilities:

1. Contribute to pre-sales activities, including reviewing inbound statements of work (SOWs), validating and quantifying scope variations, providing technical guidance, and participating in kick-off meetings to ensure all relevant information has been handed over from sales to set up delivery for success.
2. Leverage your subject-matter expertise and strong understanding/translation of customer requirements to scope best-practice services and solutions in line with financial and performance targets. This includes taking ownership of Low Level Design (LLD) documentation, and leading design workshops.
3. Lead the design, development and delivery of multiple technology consulting engagements; providing technical authority for the overall design, approach and customer deliverables, and ensuring they are delivered in line with quality, cost and time standards.
4. Act as a central point of customer contact for technical communications and escalations, and leverage your deep experience and lessons learned to develop issue mitigation strategies and support your team in resolving risks to service delivery.
5. Authentically engage and manage key stakeholder relationships both internally (e.g. across Telstra Purple Sales, Delivery and Project teams) and externally (e.g. with customers and vendors), in order to deliver outstanding solutions across our portfolio.
6. Regularly communicate and collaborate with the PMO, providing knowledge transfer on key deliverables to ensure the tracking of tasks and management of schedules.
7. Continuously develop your own knowledge, skills and understanding of industry best practices/technologies, and share your knowledge to mentor, coach and enable more junior project team members to deliver to a high standard of technical quality.
8. Take accountability for your own contribution to service delivery and project profitability, ensuring you meet your team’s OKR targets (e.g. Projects delivered in budget, client satisfaction, billable utilisation, technical quality, timesheet submission).
9. Significantly contribute to continuous improvement initiatives and thought leadership, providing input and performing Quality Assurance (QA) on customer-facing solutions and documentation.

Key Technical skills:

1. Hands-on experience of scoping, designing and implementation of CCNA or PCNSA.
2. Excellent verbal and written communication skills.